BIT 6 - Failed to start a memory test process.

[JohnDorian]

These are the MD5 hashes for memtest.exe. Sorry if my post wasn't clear enough.

Oh. No. It's my fault. I didn't read it well enough. Thanks a lot for the help.

[Ian (PassMark)]

These are the MD5 hashes for memtest.exe. Sorry if my post wasn't clear enough.

[JohnDorian]

The 2nd log file shows that Windows "cannot find the file specified" (memtest.exe) when trying to create the process. So it would seem it is corrupted on the UFD (or not there).

The MD5 hash for the version of BurnInTest you are using, 64-bit V6.0 Pro 1030, memtest.exe version 6.0.1011.5 (90.0KB) is:
030e505cabd846ba178b4988ca04ef31

The MD5 hash for the latest version of BurnInTest, 64-bit V7.0 Pro 1005, memtest.exe version 7.0.0.5 (92.5KB) is:
db50b57a16ca970c30887ec98a18ccb7

Hey Ian,

Thanks for the info. But I actually need to MD5 hash of the memtest.exe because it is the one that is corrupt.

[Ian (PassMark)]

The 2nd log file shows that Windows "cannot find the file specified" (memtest.exe) when trying to create the process. So it would seem it is corrupted on the UFD (or not there).

The MD5 hash for the version of BurnInTest you are using, 64-bit V6.0 Pro 1030, memtest.exe version 6.0.1011.5 (90.0KB) is:
030e505cabd846ba178b4988ca04ef31

The MD5 hash for the latest version of BurnInTest, 64-bit V7.0 Pro 1005, memtest.exe version 7.0.0.5 (92.5KB) is:
db50b57a16ca970c30887ec98a18ccb7

[JohnDorian]

Please, if you see this again, send us the log file with the "Normal" logging level set. Thanks.

Ian,

The second log I posted was with the Normal setting.

Also, I had my tech only replace memtest.exe when this error occurred and eh said that fixed the problem.

So somehow their executables became corrupt. Since these USBs are run on so many different machines, I think it's likely that an antivirus corrupted them while trying to prevent them to run.

So I guess all I can do is programmatically replace the memtest.exe each time. But that seems a bit... much. Do you all have hashes of the exectuables? I would think that the corrupted executable would have a different hash. If that's the case, I can compare hashes before copying.

[Ian (PassMark)]

Please, if you see this again, send us the log file with the "Normal" logging level set. Thanks.

[JohnDorian]

Maybe the memtest.exe process had not been copied to the UFD, or maybe it had become corrupted on hte UFD. Glad to here the problem is solved.

Well, it's not really solved. This is a band-aid, not a solution. I was hoping to receive more information about how I could prevent it from occurring rather than waiting for it to fail.

Maybe MemTest was corrupted, but it was definitely there. I will have my tech check and see next time.

[Ian (PassMark)]

Maybe the memtest.exe process had not been copied to the UFD, or maybe it had become corrupted on hte UFD. Glad to here the problem is solved.

[JohnDorian]

Here's the Normal log.

PassMark BurnInTest Log file - http://www.passmark.com
================================================== ======

Date: 04/04/11 12:47:34

BurnInTest V6.0 Pro 1030
(64-bit)Logging detail level: Normal

**************
SYSTEM SUMMARY
**************
Windows 7 Home Premium Edition Service Pack 1 build 7601 (64-bit),
1 x Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz,
3.9GB RAM,
Intel(R) HD Graphics Family,

CD-RW/DVDRW,

GENERAL
System Name: DEBBIE-HP

CPU
CPU manufacturer: GenuineIntel
CPU Type: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz
CPUID: Family 6, Model 2A, Stepping 7
Physical CPU's: 1
Cores per CPU: 2
Hyperthreading: Enabled
CPU features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 DEP PAE Intel64 VMX AVX
Clock frequencies:
Measured CPU speed: 2195.4 MHz
Base Clock: 100.0 MHz
Muliplier range: Min: x8, Max non turbo: x22
Cache per CPU package:
L1 Instruction Cache: 4 x 32 KB
L1 Data Cache: 4 x 32 KB
L2 Cache: 4 x 256 KB
L3 Cache: 3 MB

MEMORY
Total Physical Memory: 4044MB
Available Physical Memory: 2348MB
******************
DETAILED EVENT LOG
******************
LOG NOTE: 2011-04-04 12:47:34, Status, PassMark BurnInTest V6.0 Pro 1030
LOG NOTE: 2011-04-04 12:47:35, Status, Main Tests started
LOG NOTE: 2011-04-04 12:47:35, CPU, SSE4a test(s) selected, but CPU feature not detected
LOG NOTE: 2011-04-04 12:47:35, 3D Graphics, 3D test starting: Duty cycle = 100. Test on primary monitor (0). (x,y) = (533,273). WxH = 300x200.
WARNING: 2011-04-04 12:47:42, RAM, Failed to start a memory test process.
LOG NOTE: 2011-04-04 12:47:42, RAM, Unable to start memory test process
LOG NOTE: 2011-04-04 12:47:42, RAM, The system cannot find the file specified. (0)
LOG NOTE: 2011-04-04 12:47:45, Status, Test run stopped

**************
RESULT SUMMARY
**************
Test Start time: Mon Apr 04 12:47:34 2011
Test Stop time: Mon Apr 04 12:47:44 2011
Test Duration: 000h 00m 10s

Test Name Cycles Operations Result Errors Last Error
CPU 1 11.922 Billion PASS 0 No errors
Memory (RAM) 0 0 FAIL 1 Failed to start a memory test process.
2D Graphics 0 74 PASS 0 No errors
3D Graphics 0 467 PASS 0 No errors
Optical disk (F 1 358573 PASS 0 No errors
Disk (C 0 20.447 Million PASS 0 No errors
TEST RUN FAILED

*******************************************
SERIOUS ERROR SUMMARY FOR THE LAST TEST RUN
*******************************************

-----------------------------------------------------------------------------------------------------

[JohnDorian]

My tech just got in and he gave me some good news. He said that last night, one of the testers had this issue. So he formatted his USB flash drive and copied the test package from the server onto the newly formatted USB. Apparently, it worked on all 4 units without fail.

With that being said, is there some temporary files written to the application directory that may have gotten full?

[JohnDorian]

The additional error logging about this problem is not included as you have the "Result summary" logging level set. Could you please change this to "Normal" in Preferences->Logging and post the log file. I only need one log file. Thanks.

OK. We'll have to wait and see if another one fails today, which I think at least one will. I keep the configuration files on the server and I'e just updated them with the normal logging, so we should get the details you need.

[Ian (PassMark)]

The additional error logging about this problem is not included as you have the "Result summary" logging level set. Could you please change this to "Normal" in Preferences->Logging and post the log file. I only need one log file. Thanks.

[JohnDorian]

Ian,

We have 4 more failures today. Do you want the logs for each one or will this one suffice?

[JohnDorian]

There's not a whole lot to the log file, but I've pasted it below.

PassMark BurnInTest Log file - http://www.passmark.com
================================================== ======

Date: 02/08/12 15:31:44

BurnInTest V6.0 Pro 1030
(64-bit)Logging detail level: Result summary

**************
SYSTEM SUMMARY
**************
Windows 7 Home Premium Edition Service Pack 1 build 7601 (64-bit),
1 x Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz,
7.9GB RAM,
Mobile Intel(R) HD Graphics,

CD-RW/DVDRW,

GENERAL
System Name: HP-HP

CPU
CPU manufacturer: GenuineIntel
CPU Type: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
CPUID: Family 6, Model 2A, Stepping 7
Physical CPU's: 1
Cores per CPU: 4
Hyperthreading: Enabled
CPU features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 DEP PAE Intel64 VMX Turbo AES AVX
Clock frequencies:
Measured CPU speed: 1996.0 MHz
Base Clock: 100.0 MHz
Muliplier range: Min: x8, Max non turbo: x20
Cache per CPU package:
L1 Instruction Cache: 4 x 32 KB
L1 Data Cache: 4 x 32 KB
L2 Cache: 4 x 256 KB
L3 Cache: 6 MB

MEMORY
Total Physical Memory: 8140MB
Available Physical Memory: 6318MB

**************
RESULT SUMMARY
**************
Test Start time: Wed Feb 08 15:31:45 2012
Test Stop time: Wed Feb 08 15:31:52 2012
Test Duration: 000h 00m 07s

Test Name Cycles Operations Result Errors Last Error
Memory (RAM) 0 0 FAIL 1 Failed to start a memory test process.
2D Graphics 0 0 FAIL 1 No operations during test period
3D Graphics 0 965 PASS 0 No errors
Optical disk (E 1 296288 PASS 0 No errors
Disk (C 0 224 Million PASS 0 No errors
TEST RUN FAILED

*******************************************
SERIOUS ERROR SUMMARY FOR THE LAST TEST RUN
*******************************************
SERIOUS: 2012-02-08 15:31:53, 2D Graphics, SERIOUS: No operations during test period (x 1)

-----------------------------------------------------------------------------------------------------

[JohnDorian]

What Operating System were you testing on?

Thanks for the feedback. If you see the problem again, please let us know.

It was on Windows 7 and we might have another one today. I'm having my tech pull the log soon.

*Edit: We have two more. I should have the logs soon.