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System freeze

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  • System freeze

    Hello. I have problem with PerformanceTest 9.0 (Build 1014) and I don't know, what is cause it: system/hardware/software?
    When I run the PerformanceTest, it show message "Collecting CPU Info". When it's showing, my system freezing on a few seconds. Why? What doing the program, that my system is freezing?
    Can you help me?

    My build:
    AMD Ryzen 5 1600
    ASUS X370-PRO
    RAM DDR4 Kingston HyperX 8GB 3000Mhz @2400Mhz
    Windows 10 Home 64bit Build 1703

    Sorry for my english, I'm still learning it

  • #2
    The CPU is put under a lot of load for a few seconds to force the CPU into it highest power state (and highest clock speed). This is done in order the measure the maximum clock speed of the CPU. It shouldn't cause a total freeze of the whole system, but may cause the system to be sluggish for a few seconds.

    I assume that after a few seconds it recovers?

    If not please send debug logs. See,


    • #3
      Thank you for respond.
      Yes, it after a few seconds recovers. It's normal? On my laptop is no problem with freeze.
      When i run debug mode, application is freezing my system on less time.
      It's logs:

      When I run some test, all is ok... My computer is stable. This problem is only when program "collecting CPU Info". When I run other "stress cpu" programs also no problem.
      Maybe your program use instructions with, what Ryzen have problem?

      It's probably freeze moment (but I'm not sure):
      13.281s - SysInfo: AMD Set PStateCtl: 0x0000000000000000 14.156s - SysInfo: MSR 0xC0010293: 00000000004EC880
      Last edited by luki; May-06-2017, 10:16 AM.


      • #4
        The server those files are hosted out seems to be down at the moment but we'll look into what could be causing the pause.