ryzen 9 5900x low scores, good temps and freqs

[Shankboy]

I am having a similar problem suddenly. Ryzen 5950 on an MSI MPG X570 Gaming Plus motherboard - one year old machine. Have always gotten high CPU scores (around 45,000) with around 40,000 for the Extended Instructions (SSE) portion of the test. Suddenly i am getting CPU scores of around 19,000 with the only difference being the Ext. Instr. portion around 2800. If i run the test 5 times i get 4 bad scores and 1 good scores - so i don't even have consistency. I have no idea what is causing this, how to diagnose it or what to do next. Any help would be greatly appreciated.

I have used task manager to shut down every bogus process i can see and i ahve rolled back bios three releases - same intermittent results.

Admin Edit: This is a duplicate with this issue and unlikely to be related ASUS's software. (Plus symptoms don't match all the other posts in this topic)

[Martin5950]

Short story: Windows in-place update is not necessary to fix the Floating Point Math performance issue.

Long story: I thought before I do an in-place Windows re-installation I would try de-installing all ASUS software. And I used this command as very first step to disable the HPET, High Precision Event Timer: "bcdedit /deletevalue useplatformclock". No reboot yet (required to make the change happen).
After de-installation of everything that was installed together with the new motherboard I rebooted the PC and run Passmark. I checked again that the HPET was still gone.
The overall CPU Mark raised by 25% from 39.649 to 50.016. The Floating Point Math went up from 37.761 to 107.780. So I decided to keep the motherboard and just leave all the bugware off the machine.
I only re-installed true drivers (german Treiber) from the support DVD as shown here:

Another re-boot and re-test: I got the same good performance.

Today I also found a new BIOS for the board which I installed because it is supposed to fix a stuttering TPM issue. Another test showed that all marks get a little bit down, leaving me with about 49.000 as CPU Mark (example https://www.passmark.com/baselines/V...d=158073104771).

Result: it is possible to get rid of the ASUS AI 3 software including Armory Crate and fix the performance problem without Windows re-installation. All this ASUS stuff is not needed when you are not interesting in lighting effects (which I switched off in BIOS).

Sorry for the typos in my first post which I am unable to correct because of the time limit.

[David (PassMark)]

I'll check with ASUS to see if they actually released a fix to the public.
Hmmm, it seems one of our contacts at ASUS has gone. Not sure if we'll get an answer.

Update: ASUS replied, but their reply was ambiguous. There is a new release of AI Suite 3 (Version 3.01.10 from Jan 2022). But they can't provide a release notes and haven't really confirmed if anything was fixed.

As far as we can see AI Suite 3 doesn't do anything really useful and never needs to be installed. If you want to check your fan speeds and voltage levels just look in BIOS instead.

So given that it seems you can't fully uninstall it, the best advice is never to install it.

[Martin5950]

Let me first thank you for providing PassMark Performance Test software and also discussing with users and ASUS about the issue.

Which is still not fixed. I just bought this board:
ASUS ROC-Strix B5550-E Gaming and Ryzen 9 5950X CPU.

And felt sad about the overall performance according to PassMark. Looking deeper I found this know issue and I confirm this still to be present. I have removed the "Dual something" software from ASUS, but it is the same as with users here: this does not fix the problem. An in-place Windows update I did not do so far.
Here are my results.

There is one even worse case with Physics, because this really drops:

So my options are: re-install Windows in-place. Or get another board and return this one. I do understand now why a big reseller in Germany does not sell ASUS motherboards. The probably get to many returns and do not like this. As do I.

Any news from you, David?
Best regards, Martin

[Silverstar22b]

I am so glad I found this discussion. I was also getting very bad CPU scores after using Asus Dual Intelligent Processor 5.

I followed the advice mentioned above and did a "Windows 10 in-place upgrade".

See the difference from the pics! --> DELETE this bloatware

[geogan]

MY RYZEN 5950X IS CRIPPLED BY THIS ALSO

I just recently tried out Passmark for the first time yesterday and was shocked to find my 5950X scores were WAY below what other users were getting. I am only getting one THIRD of the floating point performance according to these results. Is it that the results are not reporting correctly or I AM actually getting 1/3 performance overall in floating point in all applications now???

If it is the case that I am only getting 1/3 performance in this critical CPU operation (critical for all rendering work) then that could be grounds for legal class action lawsuit against ASUS for gross negligence and damages.

I seem to have latest version of this AI Suite installed ie. this:

Version 3.00.69
2020/10/28 165.61 MBytes
ASUS AI Suite 3 V3.00.69 Install Program for Windows 10 64-bit.
ASUS Dual Intelligent Processors 5 V2.00.54 for Windows 10 64-bit.
ASUS EZ Update V3.00.13 for Windows 10 64-bit.
ASUS System Information V2.00.09 for Windows 10 64-bit.

How can I fix this?? There is NO WAY I and not a chance I would go to the monumental effort of reinstalling Windows and hundreds of apps and configuration for this.

[klopyrev]

You don't need to reinstall Windows. Do Windows in-place upgrade.

[ElectrodeX]

Interesting stuff. I did come across HPET in some forum threads before I did my reinstall but had no idea how to change it because I didn't have a BIOS setting for it.

At least now we know for sure what it is and how to avoid it and fix it if necessary (reinstall Windows).

I'm glad ASUS have admitted the bug, and as for when they will fix it, I shall be steering clear of AI Suite for all eternity!

[David (PassMark)]

UPDATE 1/March/2021:
We have been in discussion with ASUS about the issue.

After testing they confirmed a bug in their AI Suite 3 software related to the HPET (High Precision Event Timer) clock.
They are saying it will be fixed in a "future" release, but at the moment they can't tell us when this will happen or the version number of the new release. They also didn't describe the exact nature of the problem. Not sure why all these big companies need to be so secretive, sigh.

This HPET issue has been a very long running issue for Ryzen CPUs. Here is a copy of what I wrote 4 years ago below.
If you do a Google search there are 100s of pages discussing this HPET issue.

AMD is giving out conflicting information. They are saying HPET should be off for performance reasons, but they are also saying it should be on when using the AMD Ryzen Master application which is used for overclocking to increase the performance. Which of course makes no sense.

The way of measuring time on a PC has changed over the years. From oldest to newest the various hardware is,
RTC, Real Time Clock
PIT, Programmable Interval Time
PMT, Power Management Timer
HPET, High Precision Event Timer
TSC, Time Stamp Counter [and there are two versions of this, Invariant TSC, (ITSC), and original flavour TSC]

You can tell the frequency of the clock (and this which one is in use) by using the Windows QueryPerformanceFrequency() call,

Anyway all new systems should be using the TSC. So even if the HPET is enabled in BIOS, it shouldn't be used. So from that point of view it makes sense to turn it off.
BUT the instructions from AMD for using the AMD Ryzen Master application tell you to turn it on in BIOS, then reconfigure Windows to use it. Why I don't know, as this make little sense.

Here is what I suspect is happening. When you overclock Ryzen inside of the O/S then the TSC clock also get effected (sounds like a bug in the CPU to me, but anyway). Meaning the clock is no longer accurate and benchmark frame rates won't be accurate either. So to avoid this problem AMD suggests you force the use of HPET when overclocking inside of the O/S. The HPET timer remains accurate regardless of CPU clock speeds. This isn't a problem I suspect if you overclock from BIOS.

An inaccurate clock might also cause the video stuttering you saw.

So by forcing HPET to be on you get an accurate clock back, but there is extra interrupt processing overhead required when you are using HPET.
But if you aren't overclocking then you can leave HPET off I would think.

It is a complex mess of inaccurate & partial information. So maybe AI Suite 3 was forcing HPET to be turned on and even if you uninstall it, HPET remains turned on.

[klopyrev]

I want to report that I had the same issue and was able to resolve it!

I did two things:
1) [This is probably not necessary] I followed the instructions at the bottom here. Specifically, I ran this command: "bcdedit /deletevalue useplatformclock". This helped with the floating point benchmark, but not so much with the single CPU benchmark.
2) [This step is probably sufficient] As discussed in this thread, I did a "Windows 10 in-place upgrade".

My scores, which used to be high: https://www.passmark.com/baselines/V...d=137016602631
Went to fairly low values after install AI Suite 3: https://www.passmark.com/baselines/V...d=137640555928
After doing the above two steps, my scores are actually now higher than the first baseline, which is expected since I upgraded RAM. Unfortunately, I cannot resubmit the baseline now that the issue is resolved.

What more: the in-place upgrade kept all my applications. I'm still testing things, but as far as I can tell it didn't break any of the application installs.

[ElectrodeX]

That is a bit of a strange question.

In the ASUS Armoury Crate software, it was listed as one of the downloads under 'utilities' and so it downloaded and installed it via the ASUS platform itself.

[David (PassMark)]

Another question from ASUS. Where did you get the AI Suite 3 software from. (CD in the motherboard box, ASUS web site, somewhere else?)
It is a bit of a strange question, as the version number should identify the install package well enough. Unless they thought that some packages are corrupt, infected, or their version control is poor.

[ElectrodeX]

The motherboard is the ROG Strix X570-I Gaming

BIOS is version 3406, but I had the same issue on 3001.

[David (PassMark)]

ASUS claim they are not able to reproduce the issue as would like like to know the motherboard model and BIOS version(s) you are using.

[David (PassMark)]

ASUS replied that they are looking into it. If we hear anything I'll let you know.