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Butterfly seeking error - Unable to get disk Volume extent information

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  • Butterfly seeking error - Unable to get disk Volume extent information

    Hi,
    Can anyone help to explain why my harddisk encountered
    "Unable to get disk Volume extent information" when perform "butterfly seeking"? Below is the detail log. Thanks!

    PassMark BurnInTest Log file - http://www.passmark.com
    ================================================== ======
    BurnInTest V5.3 Pro 1004
    Trace detail level: Activity trace 2
    ******************
    SYSTEM INFORMATION
    ******************
    Date: 12/10/07 16:47:51
    Operating system: Windows Vista Home Premium Edition build 6000
    Number of CPUs: 1 (2 Core(s)/CPU, 1 Logical(s)/Core)
    CPU manufacturer: GenuineIntel
    CPU type: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
    CPU features: MMX SSE SSE2 SSE3 DEP PAE
    CPU1 speed: 2133.8 MHz
    CPU L2 Cache: 2 MB
    RAM: 2044 MB
    Video card: Radeon X1300 Serie (Resolution: 1024x768x32)
    Disk drive: Model ST3250410AS ATA Device (Size: 232.9GB)
    Optical drive: HL-DT-ST DVD-RW GSA-H11N ATA Device
    Optical drive: ATAPI DVD C DH48C1P ATA Device
    ******************
    DETAILED EVENT LOG
    ******************
    LOG NOTE: 2007-12-10 16:47:51, Status, PassMark BurnInTest V5.3 Pro 1004
    LOG NOTE: 2007-12-10 16:47:51, H:6F6 BFEBFBFF H:6F6 BFEBFBFF
    LOG NOTE: 2007-12-10 16:47:51, Load icon images
    LOG NOTE: 2007-12-10 16:47:51, Set thread priotity
    LOG NOTE: 2007-12-10 16:47:51, Allow Drag Accept of configuration files
    LOG NOTE: 2007-12-10 16:47:51, Enter Main message handler
    LOG NOTE: 2007-12-10 16:47:51, Temperature, DebugTempCount1 4: Selection 0
    LOG NOTE: 2007-12-10 16:48:55, Temperature, DebugTempCount1 3: Selection 0
    LOG NOTE: 2007-12-10 16:48:58, StartTests
    LOG NOTE: 2007-12-10 16:48:58, StartTests: Start temperature monitoring
    LOG NOTE: 2007-12-10 16:48:58, StartTests: Start Battery monitoring
    LOG NOTE: 2007-12-10 16:48:59, Temperature, DebugTempCount1 2: Selection 0
    LOG NOTE: 2007-12-10 16:48:59, Status, Main Tests started
    LOG NOTE: 2007-12-10 16:48:59, Disk (C: ), Starting test
    LOG NOTE: 2007-12-10 16:48:59, Temperature, DebugTempCount2 5: Tests started, temp selected 0
    LOG NOTE: 2007-12-10 16:48:59, Temperature, DebugTempCount1 1: Selection 0
    LOG NOTE: 2007-12-10 16:49:00, Temperature, DebugTempCount2 4: Tests started, temp selected 0
    LOG NOTE: 2007-12-10 16:49:00, Disk , Getting SMART attributes disk: C:
    LOG NOTE: 2007-12-10 16:49:00, Disk , GetVolumeExtents: Unable to open \\?\Volume{67872e0a-c8eb-11db-9e7e-806e6f6e6963} (err: 5)
    LOG NOTE: 2007-12-10 16:49:00, Disk, Drive C: Could not connect to drive to get SMART details
    LOG NOTE: 2007-12-10 16:49:00, Disk , GetVolumeExtents: Unable to open \\?\Volume{67872e0a-c8eb-11db-9e7e-806e6f6e6963} (err: 5)
    SERIOUS : 2007-12-10 16:49:00, Disk, C: Unable to get disk Volume extent information
    LOG NOTE: 2007-12-10 16:49:00, Disk, Butterfly Seeking Error Code: 0 (1)
    LOG NOTE: 2007-12-10 16:49:00, Disk , Disk Error (C: in Cycle: Unable to get disk Volume extent information
    LOG NOTE: 2007-12-10 16:49:01, StopTests [4]
    LOG NOTE: 2007-12-10 16:49:01, Test run stopping - step 0.0. 0: 0 of 2
    LOG NOTE: 2007-12-10 16:49:01, Disk (C: ), Stopping test
    LOG NOTE: 2007-12-10 16:49:03, Status, Test run stopped
    **************
    RESULT SUMMARY
    **************
    Test Start time: Mon Dec 10 16:48:59 2007
    Test Stop time: Mon Dec 10 16:49:01 2007
    Test Duration: 000h 00m 02s
    Test Name Cycles Operations Result Errors Last Error
    Disk (C: ) 1 0 FAIL 1 Unable to get disk Volume extent information
    TEST RUN FAILED
    *******************************************
    SERIOUS ERROR SUMMARY FOR THE LAST TEST RUN
    *******************************************
    SERIOUS : 2007-12-10 16:49:00, Disk, SERIOUS: Unable to get disk Volume extent information (x 1)

  • #2
    On Vista, you need to run BurnInTest with elevated administrator privileges ("Run as administrator") for BurnInTest to be able to get the disk geometry for the Butterfly seek test.

    In V5.3.1007 we added the skipping of the Butterfly seek disk test when run on Vista and insufficient privileges. A notification of this is logged.

    I would suggest running BurnInTest with elevated administer privileges, or at least upgrade to the latest version of BurnInTest.

    Regards,
    Ian

    Comment


    • #3
      Problem solved. Thanks Ian the solutions!

      Comment

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