Butterfly seeking error - Unable to get disk Volume extent information

[maxoh]

Hi,
Can anyone help to explain why my harddisk encountered
"Unable to get disk Volume extent information" when perform "butterfly seeking"? Below is the detail log. Thanks!

PassMark BurnInTest Log file - http://www.passmark.com
================================================== ======
BurnInTest V5.3 Pro 1004
Trace detail level: Activity trace 2
******************
SYSTEM INFORMATION
******************
Date: 12/10/07 16:47:51
Operating system: Windows Vista Home Premium Edition build 6000
Number of CPUs: 1 (2 Core(s)/CPU, 1 Logical(s)/Core)
CPU manufacturer: GenuineIntel
CPU type: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
CPU features: MMX SSE SSE2 SSE3 DEP PAE
CPU1 speed: 2133.8 MHz
CPU L2 Cache: 2 MB
RAM: 2044 MB
Video card: Radeon X1300 Serie (Resolution: 1024x768x32)
Disk drive: Model ST3250410AS ATA Device (Size: 232.9GB)
Optical drive: HL-DT-ST DVD-RW GSA-H11N ATA Device
Optical drive: ATAPI DVD C DH48C1P ATA Device
******************
DETAILED EVENT LOG
******************
LOG NOTE: 2007-12-10 16:47:51, Status, PassMark BurnInTest V5.3 Pro 1004
LOG NOTE: 2007-12-10 16:47:51, H:6F6 BFEBFBFF H:6F6 BFEBFBFF
LOG NOTE: 2007-12-10 16:47:51, Load icon images
LOG NOTE: 2007-12-10 16:47:51, Set thread priotity
LOG NOTE: 2007-12-10 16:47:51, Allow Drag Accept of configuration files
LOG NOTE: 2007-12-10 16:47:51, Enter Main message handler
LOG NOTE: 2007-12-10 16:47:51, Temperature, DebugTempCount1 4: Selection 0
LOG NOTE: 2007-12-10 16:48:55, Temperature, DebugTempCount1 3: Selection 0
LOG NOTE: 2007-12-10 16:48:58, StartTests
LOG NOTE: 2007-12-10 16:48:58, StartTests: Start temperature monitoring
LOG NOTE: 2007-12-10 16:48:58, StartTests: Start Battery monitoring
LOG NOTE: 2007-12-10 16:48:59, Temperature, DebugTempCount1 2: Selection 0
LOG NOTE: 2007-12-10 16:48:59, Status, Main Tests started
LOG NOTE: 2007-12-10 16:48:59, Disk (C: ), Starting test
LOG NOTE: 2007-12-10 16:48:59, Temperature, DebugTempCount2 5: Tests started, temp selected 0
LOG NOTE: 2007-12-10 16:48:59, Temperature, DebugTempCount1 1: Selection 0
LOG NOTE: 2007-12-10 16:49:00, Temperature, DebugTempCount2 4: Tests started, temp selected 0
LOG NOTE: 2007-12-10 16:49:00, Disk , Getting SMART attributes disk: C:
LOG NOTE: 2007-12-10 16:49:00, Disk , GetVolumeExtents: Unable to open \\?\Volume{67872e0a-c8eb-11db-9e7e-806e6f6e6963} (err: 5)
LOG NOTE: 2007-12-10 16:49:00, Disk, Drive C: Could not connect to drive to get SMART details
LOG NOTE: 2007-12-10 16:49:00, Disk , GetVolumeExtents: Unable to open \\?\Volume{67872e0a-c8eb-11db-9e7e-806e6f6e6963} (err: 5)
SERIOUS : 2007-12-10 16:49:00, Disk, C: Unable to get disk Volume extent information
LOG NOTE: 2007-12-10 16:49:00, Disk, Butterfly Seeking Error Code: 0 (1)
LOG NOTE: 2007-12-10 16:49:00, Disk , Disk Error (C: in Cycle: Unable to get disk Volume extent information
LOG NOTE: 2007-12-10 16:49:01, StopTests [4]
LOG NOTE: 2007-12-10 16:49:01, Test run stopping - step 0.0. 0: 0 of 2
LOG NOTE: 2007-12-10 16:49:01, Disk (C: ), Stopping test
LOG NOTE: 2007-12-10 16:49:03, Status, Test run stopped
**************
RESULT SUMMARY
**************
Test Start time: Mon Dec 10 16:48:59 2007
Test Stop time: Mon Dec 10 16:49:01 2007
Test Duration: 000h 00m 02s
Test Name Cycles Operations Result Errors Last Error
Disk (C: ) 1 0 FAIL 1 Unable to get disk Volume extent information
TEST RUN FAILED
*******************************************
SERIOUS ERROR SUMMARY FOR THE LAST TEST RUN
*******************************************
SERIOUS : 2007-12-10 16:49:00, Disk, SERIOUS: Unable to get disk Volume extent information (x 1)

[Ian (PassMark)]

On Vista, you need to run BurnInTest with elevated administrator privileges ("Run as administrator") for BurnInTest to be able to get the disk geometry for the Butterfly seek test.

In V5.3.1007 we added the skipping of the Butterfly seek disk test when run on Vista and insufficient privileges. A notification of this is logged.

I would suggest running BurnInTest with elevated administer privileges, or at least upgrade to the latest version of BurnInTest.

Regards,
Ian

[maxoh]

Problem solved. Thanks Ian the solutions!