CD/DVD error when burn in 5.3

[jamessung]

our Notebook product, run in Bitpro burn in 5.3; will happen high fail rate at CD/DVD error; although, we changed the disc.; still have random fail rate;
Could you help instruct which vendor CD or DVD being used during CD/DVD item test?

Product at Intel Montevina platform; OS is Vista SP1 Ultimate;
If you are available, can give us some instruction;
Bitpro burn in 5.3 1006 to 1026, have the same issue always;
more detail, our notebook, detail info, pls let me know;
many thanks~

[Ian (PassMark)]

What error are you getting? The general descriptions for the errors are in the help file-> Support and Copyright and FAQ -> Common Error messages.

I don't understand what you mean by:
"Could you help instruct which vendor CD or DVD being used during CD/DVD item test?"
The drive tested is selected by you in Preferences->CD/DVD.
The media used is what's in the drive.
To use the "PassMark Test CD/DVD" test mode you need to use PassMark test media, more information is available here:
http://www.passmark.com/products/testcddvd.htm

When you say you changed the disk, I assume you mean you changed the media to rule out scratched media.
The next thing I would try is to change the Optical drive, as this may be faulty.

Regards,
Ian

[mx30mark]

check your firmware as well

[jamessung]

Dear All:

we used ODD vendor is Sony-NEC, and FW also have been updated; but still have random fail rate; our test CD or DVD data is downloaded from Microsoft 55AA data; and our disc. is burned, not pressing ones;

and as advised, we will decide to buy passmark burn CD & DVD;

Another question, in you website, the disc data format, can be AVI, MPEG etc.; whether we burn in related above video format into disc for CD & DVD format, we tried to put loading with north bridge, passmark DVD, whether can shoulder the loading for north bridge or not; and what's effect for PC product, and loading at which percent?

if you are available, plz give me some tips; many thanks~

About last time, CD & DVD error as below:
Results window: Cyclye: 114; Operations: 40.512Billion Errors: 228; Last error description: Error while reading file from CD/DVD;

[Ian (PassMark)]

Could you please explain what tests you are running. It sounds like you might be burning video files onto a CD/DVD then running both the Video playback and CD/DVD tests on the same files. You can't do this.

The Video files for a video playback test would normally be on Hard disk.

Regards,
Ian

[jamessung]

Sorry for misunderstanding you;
yes, Video file put into local HDD drive;
my video is MPEG2 format; wedding screen;
thanks;