BurnIn Test application disappear automatic on XP SP3 !!!

[Allen_Cheng]

We did a BurnIn test on 18 set NB , and the issue near 30% rate happened .

OS : Windows XP SP3 HOME Edition x86 - English
BurnIn Version : BurnIn Test pro 5.3 build 1026
Platform : INTEL Atom N270 FSB 533 / 945GSE / ICH7M (RAM 1GB)

Test Item :
(1) 2D Graphics
(2) Disk (C: OS)
(3) Memory (RAM)

We didn't see the issue on Vista SP1 . Can you help us to find out the root cause ? Thanks !!!

[David (PassMark)]

A few people have reported an issue like this. But we don't see it on any of our test hardware. Would it be possible to borrow, rent or buy one of these failing Atom based PC for internal testing to try and reproduce the problem?

[Comark Corp]

Would it be possible to borrow, rent or buy one of these failing Atom based PC for internal testing to try and reproduce the problem?

For what it's worth, I have validated that an Intel D945GCLF mini-itx Atom motherboard tests fine With XP SP2.

[Allen_Cheng]

We did another round testing on 9 set NB that running BIT 4.0 .

(1) CPU - Maths
(2) CPU - MMX / SSE
(3) Memory(RAM)
(4) 2D Graphic
(5) 3D Graphic
(6) Disk(C)
(7) Sound
( Video Playback

Full testing over than 18 hrs are PASS . Thanks !!!

[Ian (PassMark)]

If you are having the problem of BurnInTest v5.3 'disappearing' on XP SP3, then please send us an email and we will send you a debug version of BurnInTest. Please contact us at:
http://www.passmark.com/support/index.htm

Note: Testing with V4.0 of BurnInTest may have worked in this case, simply because BurnInTest V4.0 does not exercise the system component in XP SP3 that causes the problem, and BurnInTest V5 may exercise this component.

Regards,
Ian

[James Hoopes]

BurnIn Test application disappears

I am running windows 2003 svr sp2 and i am having the same problem. The burn in test just disappears. I then decided to run the test using the log to save every 10 mins. I also turned on the trace.

here is my results

OS Name Microsoft(R) Windows(R) Server 2003, Standard Edition
Version 5.2.3790 Service Pack 2 Build 3790
Other OS Description R2
OS Manufacturer Microsoft Corporation
System Name SDB4USAT-080801
System Manufacturer OEM
System Model OEM
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2666 Mhz
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2666 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 5/14/2007
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskDmVolumes\Sdb4usat-080801Dg0\Volume1
Locale United States
Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
User Name SDB4USAT-080801\Administrator
Time Zone Pacific Daylight Time
Total Physical Memory 2,038.07 MB
Available Physical Memory 1.59 GB
Total Virtual Memory 3.84 GB
Available Virtual Memory 3.60 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
************************************************** ************************************************** *************
last of the trace
LOG NOTE: 2008-09-24 07:57:17, Memory (RAM), Read and verify memory block 265500 of size 2048 at 593551360 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:17, CD/DVD, CD Test: Read block 130 from file: D:\BIT-Data-059.dat
LOG NOTE: 2008-09-24 07:57:17, Memory (RAM), Read and verify memory block 265600 of size 2048 at 593756160 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:17, Memory (RAM), Read and verify memory block 265700 of size 2048 at 593960960 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:17, CD/DVD, CD Test: verify block 130 from file: D:\BIT-Data-059.dat
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 265800 of size 2048 at 594165760 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 265900 of size 2048 at 594370560 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266000 of size 2048 at 594575360 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266100 of size 2048 at 594780160 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266200 of size 2048 at 594984960 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266300 of size 2048 at 595189760 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266400 of size 2048 at 595394560 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266500 of size 2048 at 595599360 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266600 of size 2048 at 595804160 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266700 of size 2048 at 596008960 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266800 of size 2048 at 596213760 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 266900 of size 2048 at 596418560 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267000 of size 2048 at 596623360 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267100 of size 2048 at 596828160 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267200 of size 2048 at 597032960 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267300 of size 2048 at 597237760 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267400 of size 2048 at 597442560 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267500 of size 2048 at 597647360 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267600 of size 2048 at 597852160 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267700 of size 2048 at 598056960 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, CD/DVD, CD Test: Read block 140 from file: D:\BIT-Data-059.dat
LOG NOTE: 2008-09-24 07:57:18, CD/DVD, CD Test: verify block 140 from file: D:\BIT-Data-059.dat
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267800 of size 2048 at 598261760 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 267900 of size 2048 at 598466560 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 268000 of size 2048 at 598671360 (Sample 1 of 100).
LOG NOTE: 2008-09-24 07:57:18, Memory (RAM), Read and verify memory block 268100 of size 2048 at 598876160 (Sample 1 of 100).
************************************************** ************************************************** ************************************************** ************************************************** **********************
last 3 logs

****************************************
RESULT SUMMARY - INTERIM PERIODIC REPORT
****************************************
Test Start time: Mon Sep 22 09:17:23 2008
Current time: Wed Sep 24 07:17:23 2008
Test Duration: 046h 00m 00s
Temperature Sensor 1 (Min / Current / Max): 104.0 / 114.8 / 116.6
Temperature Sensor 2 (Min / Current / Max): 104.0 / 104.0 / 104.0
Temperature Sensor 3 (Min / Current / Max): 87.8 / 91.4 / 91.4

Test Name Cycles Operations Result Critical Serious Warning Information
CPU - Maths 65481 15.749 Trillion PASS 0 0 0 0
CPU - SIMD 30804 42.816 Trillion PASS 0 0 0 0
Memory (RAM) 542 1.040 Trillion PASS 0 0 0 0
Disk (C: ) 181 310 Billion PASS 0 0 0 0
CD/DVD (D 95 70.046 Billion PASS 0 0 0 0
Advanced Net 1415 1.520 Trillion PASS 0 0 0 0

******************
DETAILED EVENT LOG
******************
LOG NOTE: 2008-09-24 07:27:23, Status, Activity event 398

****************************************
RESULT SUMMARY - INTERIM PERIODIC REPORT
****************************************
Test Start time: Mon Sep 22 09:17:23 2008
Current time: Wed Sep 24 07:27:23 2008
Test Duration: 046h 10m 00s
Temperature Sensor 1 (Min / Current / Max): 104.0 / 111.2 / 116.6
Temperature Sensor 2 (Min / Current / Max): 104.0 / 104.0 / 104.0
Temperature Sensor 3 (Min / Current / Max): 87.8 / 89.6 / 91.4

Test Name Cycles Operations Result Critical Serious Warning Information
CPU - Maths 65717 15.806 Trillion PASS 0 0 0 0
CPU - SIMD 30916 42.970 Trillion PASS 0 0 0 0
Memory (RAM) 544 1.043 Trillion PASS 0 0 0 0
Disk (C: ) 182 311 Billion PASS 0 0 0 0
CD/DVD (D 95 70.306 Billion PASS 0 0 0 0
Advanced Net 1421 1.527 Trillion PASS 0 0 0 0

******************
DETAILED EVENT LOG
******************
LOG NOTE: 2008-09-24 07:37:23, Status, Activity event 399

****************************************
RESULT SUMMARY - INTERIM PERIODIC REPORT
****************************************
Test Start time: Mon Sep 22 09:17:23 2008
Current time: Wed Sep 24 07:37:23 2008
Test Duration: 046h 20m 00s
Temperature Sensor 1 (Min / Current / Max): 104.0 / 107.6 / 116.6
Temperature Sensor 2 (Min / Current / Max): 104.0 / 104.0 / 104.0
Temperature Sensor 3 (Min / Current / Max): 87.8 / 89.6 / 91.4

Test Name Cycles Operations Result Critical Serious Warning Information
CPU - Maths 65953 15.863 Trillion PASS 0 0 0 0
CPU - SIMD 31028 43.125 Trillion PASS 0 0 0 0
Memory (RAM) 546 1.047 Trillion PASS 0 0 0 0
Disk (C: ) 182 312 Billion PASS 0 0 0 0
CD/DVD (D 96 70.563 Billion PASS 0 0 0 0
Advanced Net 1427 1.533 Trillion PASS 0 0 0 0

******************
DETAILED EVENT LOG
******************
LOG NOTE: 2008-09-24 07:47:23, Status, Activity event 400

[Ian (PassMark)]

As the crash only happens after 46 hours it will be hard to reproduce. Please send us an email and I will send you a debug version of BurnInTest. Please contact us at:
http://www.passmark.com/support/index.htm

Regards,
Ian

[Ian (PassMark)]

We have made a new build of 32-bit BurnInTest Pro, V5.3.1030, to try and address this problem. Could you please download this new build and let us know whether the problem has been resolved, or the behavior has changed.

The new build can be downloaded here:
http://www.passmark.com/ftp/bitpro.exe

Regards,
Ian

[James Hoopes]

ok I am using build 1030

[Ian (PassMark)]

Feedback on whether you have the problem or not with v5.3.1030 would be appreciated.

Thanks.
Ian

[James Hoopes]

Hi:
I ran burnin test with build 1030 and it disappeared. It ran about a day and a half.
I am running the test on a dell 2950 and it does not fail.
The one that is failing is a ROBO 8777VG2A industrial board. You can go to this site and get the spec. For this board.
http://www.portwell.com.tw/products/ipc_1.html
I would like to get the Burnin trace program to find out what the problem might be.

[David (PassMark)]

Yesterday (Friday 26th Sept) we found a in house machine on which the problem appeared. So we are now able to reproduce the problem now. Which will make fixing it much much easier.

We are running some tests over the week end, but indications are that build 1030 doesn't fix the problem. So there will need to be a 1031 release on Monday or Tuesday.

[James Hoopes]

BurnIn Test application disappears

can i try the burn in test with tracer

[James Hoopes]

can i try the burn in test with tracer

[Ian (PassMark)]

We are now testing 24x7 to try and work out where the problem is. At this stage it would seem to be a combination of the Standard memory test and the Disk test. As a short term work around, you could try using the RAM torture test (instead of the standard RAM test), with settings of 10 processes * 6% (not the default 10 * 9%). Please let me know if this avoids the problem.

Thanks,
Ian