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New PC Failed 2 tests - next step?

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  • New PC Failed 2 tests - next step?

    Hi,

    I am a new user to the forum. Last weeks I purchased a HP 6240f with Win 7. After setup I tried to format a CD and DVD = would not work. After an hour on the phone with Hp tech, still no progress, so I treied BurnIn and got 2 FAILED messages:

    Network1 No permission to open Raw Network Socket ( 0 0 81 attempts)

    Optical Drive Error while searching for files on optical disk (note, no CD or DVD installed) (0 0 180 attempts)

    I ran HP PC Doctor - it says all is ok

    I did a full Sytem Restore and now caqn format media....

    But here is the question: I have one week to return / exchnage the pc - should I do that?

    Am I interpreting the BurnIn results wrong???

    Thanks in advace

  • #2
    The BurnInTest errors can be explained as follows:
    1) Network1 No permission to open Raw Network Socket ( 0 0 81 attempts)

    The Network test requires administrator privileges (or elevated administrator privileges in Vista and later). So I suspect this is not a system problem - retrying with "run as administrator" will show this.
    2) Optical Drive Error while searching for files on optical disk (note, no CD or DVD installed) (0 0 180 attempts)

    You need to put a CD or DVD in the drive. Try again with a CD or DVD in the optical drive.

    Regards,
    Ian

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