Error: 2D Graphics, Surface lost: Restoring

[blusche]

Hi PassMark Developer,

I am running PassMark 6.0 32-bit on an Intel based AIO Industrial Panel PC
and I always get 1 error, no matter how many hours I run for on the 2D Graphics test. (See below example log)

I could not find this issue searching your forum, so I am looking for help on how to resolve this issue ?
- Would changing some of the 2D Graphics options fix this ?
- I am running with the default settings for this test.

Sincerely,
Bill Lusche
Sr.Development Engineer
Comtek Displays
www.comtekdisplays.com
Bill.Lusche@ComtekComSys.com
(916) 543-7628

LOG NOTE: 2010-07-14 14:35:12, 2D Graphics, Surface lost: Restoring.
LOG NOTE: 2010-07-14 14:35:12, 2D Graphics, Surface lost: Restoring.
LOG NOTE: 2010-07-14 14:35:13, 2D Graphics, Surface lost: Restoring.
LOG NOTE: 2010-07-14 14:35:13, 2D Graphics, Surface lost: Restoring.
LOG NOTE: 2010-07-14 14:35:13, 2D Graphics, Surface lost: Restoring.
LOG NOTE: 2010-07-14 14:35:14, Status, Test run stopped

**************
RESULT SUMMARY
**************
Test Start time: Wed Jul 14 14:05:11 2010
Test Stop time: Wed Jul 14 14:35:13 2010
Test Duration: 000h 30m 02s

Test Name Cycles Operations Result Errors Last Error
CPU 379 79.481 Billion PASS 0 No errors
Memory (RAM) 29 43.862 Billion PASS 0 No errors
2D Graphics 10 10399 FAIL 1 No operations reported in timeout period
Sound 16 27.022 Million PASS 0 No errors
Network 1 27 223840 PASS 0 No errors
Network 2 27 223840 PASS 0 No errors
Video Playback 46 552 PASS 0 No errors
Serial Port 1 31 4.099 Million PASS 0 No errors
Serial Port 3 31 4.096 Million PASS 0 No errors
Disk (C 3 2.995 Billion PASS 0 No errors
Disk (D 1 3.127 Billion PASS 0 No errors
TEST RUN FAILED

*******************************************
SERIOUS ERROR SUMMARY FOR THE LAST TEST RUN
*******************************************

[Ian (PassMark)]

If you are getting one error no matter how long the test is, then I would suspect that the 2D test has stopped prematurely. This can happen if BurnInTest makes a request to the Graphics card (via DirectX) and this does not return (blocks at the Operating System level). This could be a device driver, graphics card setting or graphics card hardware.

I would try updating your device driver. If possible, I would try a different graphics card (just as a test). In some cases hardware settings could cause the device driver to fail/block, we have had reports where memory frequency and voltage settings have seemed to have caused this type of problem.

If you would like to email us full level 2 trace files then we can look at the trace files to see if they tell us more. Our email address is here:
http://www.passmark.com/support/index.htm