Unknown Directx Error

[Rdegrand]

Hi there,

Recently I have been experiencing problems while playing Starcraft 2. During the game my screen will start to artifact and than my computer will restart. I have tried several different drivers, Reformatted, monitored all my temperatures bought a new heatsink for my cpu, and no results I ran the BurnInTest 7.0 and it failed the 3d test due to "Error initializing DirectX device" and "Unknown DirectX error". I wish i could figure this out.

My system specs:

System summary:
Windows 7 Service Pack 1 build 7601 (64-bit),
1 x Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz,
4.0GB RAM,
NVIDIA GeForce GTX 560, 
56GB HDD, 233GB HDD, 
CD/DVDRW, 

General:
System Name: ROSS-PC
Motherboard Manufacturer:  EVGA
Motherboard Name: 132-CK-NF78
Motherboard Version: 2
Motherboard Serial Number: 1
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Version: 6.00 PG
BIOS Release Date: 03/24/2008

CPU:
CPU manufacturer: GenuineIntel
CPU Type: Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz
Codename: Kentsfield
CPUID: Family 6, Model F, Stepping B, Revision G0
Socket: LGA775
Lithography: 65nm
Physical CPU's: 1
Cores per CPU: 4
Hyperthreading: Not capable
CPU features: MMX SSE SSE2 SSE3 SSSE3 DEP PAE Intel64 VMX 
Clock frequencies:
-  Measured CPU speed: 2667.2 MHz
-  Multiplier: x10.0
-  Scalable Bus Speed: 267.7 MHz
-  Front Side Bus: 1066.9 MHz
Cache per CPU package:
-  L1 Instruction Cache: 4 x 32 KB
-  L1 data cache: 4 x 32 KB
-  L2 cache: 2 x 4 MB
-  L3 cache: Not applicable

Memory
Total Physical Memory: 4095MB
Available Physical Memory: 2878MB
Memory devices:
   A0: 
   - DRAM, 1024MB, 800MHz, 
   A1: 
   - DRAM, 1024MB, 800MHz, 
   A2: 
   - DRAM, 1024MB, 800MHz, 
   A3: 
   - DRAM, 1024MB, 800MHz, 
Virtual memory: C:\pagefile.sys (allocated base size 4094MB)

Graphics
NVIDIA GeForce GTX 560
   Chip Type: GeForce GTX 560
   DAC Type: Integrated RAMDAC
   Memory: 1024MB
   BIOS: Version 70.24.18.0.60
   Driver provider: NVIDIA
   Driver version: 8.17.12.7533
   Driver date: 5-20-2011
   Monitor 1: 1680x1050x32 60Hz (Primary monitor) 

Disk volumes
A:  Floppy
C:  Local drive, NTFS, (55.90GB total, 22.85GB free)
D:  Local drive, NTFS, (232.79GB total, 232.33GB free)
E:  Optical drive

Disk drives
Disk drive: Model OCZ-VERT EX3 SCSI Disk Device (Size: 55.90GB)
Disk drive: Model ST325031 0AS SCSI Disk Device (Size: 232.88GB)

Optical drives
E: HL-DT-ST DVD-RAM GH22LS30 (CD/DVDRW)

Network
NVIDIA nForce 10/100/1000 Mbps Ethernet
NVIDIA nForce 10/100/1000 Mbps Ethernet (Speed: 1Gb/s)
Atheros AR5005GS Wireless Network Adapter (Speed: 54Mb/s)

Ports
Communications Port: COM1 - RS232 Serial Port (max Baud rate: 115200)
Keyboard Port: PS/2  connector
Mouse Port: PS/2  connector

USB
Standard OpenHCD USB Host Controller
   - Logitech G9 Laser Mouse (SN: F0EAEBBD000029)
   - G15 Gaming Keyboard
   - G15 GamePanel LCD
Standard Enhanced PCI to USB Host Controller

Thanks for all your help!

-Ross

[Ian (PassMark)]

I would suspect your Graphics card device driver or hardware is failing causing Windows to crash. I would make sure this driver is updated and if possible try a different video card.

I would set Windows to not automatically restart on failure so you can see the Blue Screen Of Death diagnostic screen as this often shows the device driver in question:
Control panel->System->Advanced tab, Startup and recovery, Settings, Uncheck "Automatically restart".

You should check the system event log for the crash event - this may tell you something useful.

If you know how to analyze the Windows\memory.dmp file, I would look at the stack trace in this. If not and it is not enormous, then you can email it to us and I can take a look. Our email address is here:
http://www.passmark.com/support/index.htm

[Rdegrand]

Thanks for your help! I have tried my old 8800gt which use to work. and i had the same issue although i never ran that through BurnInTest.

Next time it happens i will send you my memory.dmp file.


Thanks,

Ross

[Rdegrand]

So i switched out the GPU for a known working one and i am still getting the same error. Any suggestions?

[Ian (PassMark)]

Specifically for the unknown DirectX error reported in BurnInTest, you can email us a level 2 trace file of the test run showing the error and we will have a look at it for clues. A level 2 activity trace file is configured in Preferensces->Logging.



Also, as mentioned I would check for clues as follows - what did these tell you about the system crash:

I would set Windows to not automatically restart on failure so you can see the Blue Screen Of Death diagnostic screen as this often shows the device driver in question:
Control panel->System->Advanced tab, Startup and recovery, Settings, Uncheck "Automatically restart".

You should check the system event log for the crash event - this may tell you something useful.

If you know how to analyze the Windows\memory.dmp file, I would look at the stack trace in this. If not and it is not enormous, then you can email it to us and I can take a look.