@D Graphic BurnInTest

[eberry]

I ran a 2D BurnInTest on a NVIDIA Quadro K620 Graphics card and it failed and the test really didn't give no explanation on why it failed. I copied the log file in this message and if someone can tell me what failed on the card or if it even failed before I send it back to the vendor I would greatly appreciate it.

Thank you.

PassMark BurnInTest Log file - https://www.passmark.com
================================================== ======

Date: Fri May 10 11:51:49 2019

BurnInTest V9.0 Pro 1014

System summary:
Windows 10 build 17763 (64-bit),
1 x AMD FX(tm)-8350 Eight-Core Processor [4018.9 MHz],
16.0GB RAM,
NVIDIA Quadro K620,
238GB SSD,
CD-RW/DVDRW,

General:
System Name: NEWCAD1
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Name: 970A-DS3P
Motherboard Version: x.x
BIOS Manufacturer: American Megatrends Inc.
BIOS Version: FD
BIOS Release Date: 02/26/2016
BIOS Serial Number: To be filled by O.E.M.
TPM: Not found

CPU:
CPU manufacturer: AuthenticAMD
CPU Type: AMD FX(tm)-8350 Eight-Core Processor
CPUID: Family 15, Model 2, Stepping 0, Revision OR-C2
Physical CPU's: 1
Cores per CPU: 4
Hyperthreading: Not capable
CPU features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 SSE4a DEP PAE AMD64 AES Turbo core AVX XOP FMA3 FMA4
Clock frequencies:
- Measured CPU speed: 4018.9 MHz
Cache per CPU package:
- L1 Instruction Cache: 8 x 16 KB
- L1 data cache: 8 x 64 KB
- L2 cache: 8 x 2 MB
- L3 cache: 8 MB

Memory
Total Physical Memory: 16342MB
Available Physical Memory: 14488MB
Memory devices:
Node0_Dimm0:
- Not populated
Node0_Dimm1:
- 8192MB, 667MHz,
- Corsair CMX16GX3M2A16,
Node0_Dimm2:
- Not populated
Node0_Dimm3:
- 8192MB, 667MHz,
- Corsair CMX16GX3M2A16,
Virtual memory: C:\pagefile.sys (allocated base size 2432MB)

Memory SPD:

Graphics
NVIDIA Quadro K620
Chip Type: 0x13BB
DAC Type: Integrated RAMDAC
Memory: 2047MB
BIOS: 82.07.b3.00.07
Driver provider: NVIDIA
Driver version: 417.35
Driver date: 12-11-2018

Disk volumes
C: Local Drive, \\?\Volume{9e4cfeb3-0000-0000-0000-501f00000000}\, Windows, NTFS, (237.98GB total, 195.27GB free)
D: Removable
E: Optical drive, \\?\Volume{f00128b5-6d02-11e9-bfc8-806e6f6e6963}\

Disk drives
Disk drive: Model: Samsung SSD 860 PRO 256GB Serial: S418NGAK302200E (Disk: 0, Size: 238.47GB, Interface: SATA, Volumes: C)
Disk drive: Model: Generic Flash Disk USB Device Serial: N/A (Disk: 1, Size: 1.88GB, Interface: N/A, Volumes: N/A)

Optical drives
E: ASUS DRW-24B1ST c (CD-RW/DVDRW)

Network
Realtek PCIe GBE Family Controller (Speed: 1Gb/s) (MAC: B4:2E:99:44:C3:BC) (IPv4: 10.0.3.76) (IPv6: fe80::3552:ae1f:2881:61c3)

Ports
Mouse Port: PS/2 connector
Keyboard Port: PS/2 connector

USB
USB xHCI Compliant Host Controller
- Generic Mass Storage (SN: E7395B9C)
Standard OpenHCD USB Host Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
- No brand KVM A1
Standard Enhanced PCI to USB Host Controller


**************
RESULT SUMMARY
**************
Test Start time: Thu May 9 10:41:03 2019
Test Stop time: Thu May 9 11:41:10 2019
Test Duration: 001h 00m 07s
Temperature HDD 0 (Samsung SSD 860 PRO 256GB) (Min/Current/Max): 26.0C / 27.0C / 34.0C
Temperature GPU 0 Quadro K620 (Min/Current/Max): 41.0C / 41.0C / 50.0C

Test Name Cycles Operations Result Errors Last Error
2D Graphics 6 32396 FAIL 1 No operations reported in timeout period
Temperature - - PASS 0 No errors
TEST RUN FAILED

******************
DETAILED EVENT LOG
******************
LOG NOTE: 2019-05-09 10:41:03, Status, PassMark BurnInTest V9.0 Pro 1014 (32-bit)
LOG NOTE: 2019-05-09 10:41:04, Status, Main Tests started
WARNING: 2019-05-09 11:32:03, 2D Graphics, No operations reported in timeout period
LOG NOTE: 2019-05-09 11:41:17, Status, Test run stopped

[David (PassMark)]

WARNING: 2019-05-09 11:32:03, 2D Graphics, No operations reported in timeout period

It means that at some point the test crashed or froze. This could be a hardware fault or a device driver fault.
Then eventually the watchdog timer noticed there was no activity from the test and generated the timeout error.

Windows 10 build 17763 (64-bit)
PassMark BurnInTest V9.0 Pro 1014 (32-bit)

This is a bit strange, you are running the 32bit version of BurnInTest on 64bit Windows.

[Tim (PassMark)]

When BurnInTest is installed on a 64bit system it should detect this and install the 64 bit version of BurnInTest as bit.exe, create a shortcut to this bit.exe file and install/rename the 32 bit version as bit32.exe (and the opposite on a 32bit system, name the 32bit as bit.exe and create a link to that).

Did you choose to run the 32bit version of BurnInTest directly or is the bit.exe the 32 bit version?