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Hello,
The hardware is detailed in the attached BurnInTest logs.
We are trying to determine root cause on errors that are being reported by both PassMark BurnInTest v8.1 Pro (1022) and with USB3.0Test V2.0 (1009) when a USB 3.0 extension cable is used.
We are using firmware 2.5 only with our loop-back devices and have issues on systems that are idle using 1-4 loopback devices at a time. We seem to have software issues (BurnInTest 8.1, USB3.0Test), USB 3.0 loopback issues and USB 3.0 extension cable (from Amphenol with P/N USB3FTV2SA03NASTR) issues with multiple cables and devices.
We find that errors require using specific PassMark USB 3.0 loop-back plugs with a specific extension cable. I have no issues when testing same extension cable using USB 3.1 SSD and other tools (such as HD_Speed). I also note the same throughput to the USB 3.1 SSD as is observed with the PassMark USB 3.0 loopback plugs in benchmark mode.
Failures under BurnInTest appear to coincide with the re-enumeration happening with the changes to the test mode (loopback/benchmark).
Numerous failures also noted with some of our brand-new devices and the connection at the plug itself which may later require using RTV to address. We have not inspected cable and plugs for contamination yet with a black light.
Troubleshooting is very challenging when using more than one loopback as the software is randomly picking the wrong interface as the failing one; despite it being obvious by the count and the state of the loopback device per the LCD. I note that enabling verbose logging with USB3,.0Test drops the error rate by > 75%.
Thank you,
Josiah
The hardware is detailed in the attached BurnInTest logs.
We are trying to determine root cause on errors that are being reported by both PassMark BurnInTest v8.1 Pro (1022) and with USB3.0Test V2.0 (1009) when a USB 3.0 extension cable is used.
We are using firmware 2.5 only with our loop-back devices and have issues on systems that are idle using 1-4 loopback devices at a time. We seem to have software issues (BurnInTest 8.1, USB3.0Test), USB 3.0 loopback issues and USB 3.0 extension cable (from Amphenol with P/N USB3FTV2SA03NASTR) issues with multiple cables and devices.
We find that errors require using specific PassMark USB 3.0 loop-back plugs with a specific extension cable. I have no issues when testing same extension cable using USB 3.1 SSD and other tools (such as HD_Speed). I also note the same throughput to the USB 3.1 SSD as is observed with the PassMark USB 3.0 loopback plugs in benchmark mode.
Failures under BurnInTest appear to coincide with the re-enumeration happening with the changes to the test mode (loopback/benchmark).
Numerous failures also noted with some of our brand-new devices and the connection at the plug itself which may later require using RTV to address. We have not inspected cable and plugs for contamination yet with a black light.
Troubleshooting is very challenging when using more than one loopback as the software is randomly picking the wrong interface as the failing one; despite it being obvious by the count and the state of the loopback device per the LCD. I note that enabling verbose logging with USB3,.0Test drops the error rate by > 75%.
Thank you,
Josiah
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