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Burnuntest V9.2(1002) Data Verify Failure

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  • Burnuntest V9.2(1002) Data Verify Failure

    Hi
    I got an error: " data verify failure".
    The error log shows: "Disk, File: K:\BurnInTest files\~bitttestK00069, Value Read: 4294967295(0xFFFFFFFF), Value Expected: 0, Offset in file 318636032(0x12FE0000), Ops: 9742057472(0x244AC0000)".
    What is the unit of the offset?​​​​​​ byte? sector?
    We need to check file "bitttestK00069" offset 318636032 bytes?
    What does "Ops" mean?

    Thanks

  • #2
    What is the unit of the offset?​​​​​​ byte? sector?
    We need to check file "bitttestK00069" offset 318636032 bytes?
    The offset is in bytes from the start of the file. If you did not enable keep disk test files on error, then likely the file is no longer on the system. To keep disk test files on the system, specify the -K command line parameter when starting BurnInTest. From the help file:

    "-K

    Keep disk test files. Specifies not to delete the disk drive test files when an error (e.g. Verification error) occurs. This is intended to assist investigating disk errors. It is recommended that this option is used in conjunction with the Auto Stop Tests on Error feature within Preferences. Once the test files have been investigated, they should be deleted manually."

    What does "Ops" mean?
    The current number of operations (e.g. read/write) that has been performed at the time of the error.

    Comment


    • #3
      Hi Richard
      Thanks
      it is showing read 0xffffffff,
      We keep disk test files on failure
      Using the third tool winhex to read the file, the data we get is correct.
      Click image for larger version

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      Thanks

      Comment


      • #4
        The data from the disk is read into RAM by the CPU, possibly the scope for the real root cause to be elsewhere. e.g. a bad byte in RAM that happened to be being used as a disk I/O buffer. If the error is not reproducible, then it is possible it is a 'soft' error, https://en.wikipedia.org/wiki/Soft_error

        Or if it is reproducible, then it fairly serious error for a hard drive. Check the Windows Event log, possibly there may be a corresponding event around the time the error happened.

        We are no longer supporting older versions of BurnInTest. V9.x is no longer being supported as development has moved onto V10. For further support, try testing with the latest release of the software.

        Comment


        • #5
          Hi Richard
          If it happens twice, I would try to check Burn in V10
          Is there some option to set the burn tool to stop trimming , write and read on false comparisons? (includes, another slot)
          I mean burn-in validation C.D.E.F but E data validation failed, now C.D.F will be removed.
          Thanks

          Comment


          • #6
            Dear Sir,
            We got "data verify failure" for disk testing as well, but if we ran only disk testing and the verify failure is gone, what's the root cause? does it pass or is it burn in 8.1 1025 issue?

            Comment


            • #7
              We released V8 in 2014. So it is getting rather old now, and we no longer support it.

              Likely it was a real hardware failure however. From the information provided we can't tell you the root cause.

              Comment


              • #8
                Hi David,
                We used V9.1 Pro 1009 to run again and the Data Verify failure same as before, to swap the disk it cannot fix, the V8.1 log detail as the following.


                BurnInTest results
                BurnInTest Version V8.1 Pro 1025
                Date Tue Dec 13 07:22:33 2022
                Logging level Normal
                System summary

                System summary
                Windows 10 Professional Edition build 22621 (64-bit),
                1 x AMD Eng Sample: 100-000000777-40_Y [1203.1 MHz],
                7.3GB RAM,
                AMD Radeon(TM) Graphics,
                477GB SSD,
                General
                System Name: DESKTOP-JAHM8DF
                Motherboard Manufacturer: ECS
                Motherboard Name: SP41MD
                Motherboard Version: Default string
                Motherboard Serial Number: Default string
                BIOS Manufacturer: American Megatrends International, LLC.
                BIOS Version: 1.01.00.STD T01
                BIOS Release Date: 12/08/2022
                BIOS Serial Number: Default string
                CPU
                CPU manufacturer: AuthenticAMD
                CPU Type: AMD Eng Sample: 100-000000777-40_Y
                CPUID Family 17, Model A0, Stepping 0
                Physical CPU's: 1
                Cores per CPU: 4
                Hyperthreading: Not capable
                CPU features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 SSE4a DEP PAE AMD64 AES Turbo core AVX AVX2 XOP FMA3
                Clock frequencies:
                - Measured CPU speed: 1203.1 MHz [Turbo core: 4163.4MHz]
                - Multiplier: x3.3
                - Reference Clock: 368.5 MHz
                Cache per CPU package:
                - L1 Instruction Cache: 4 x 32 KB
                - L1 data cache: 4 x 32 KB
                - L2 cache: 4 x 512 KB
                - L3 cache: 4 MB
                Memory
                Total Physical Memory: 7481MB
                Available Physical Memory: 5731MB
                Memory devices:
                : 4096MB, 5500MHz,
                : 4096MB, 5500MHz,
                Virtual memory: C:\pagefile.sys (allocated base size 1216MB)
                Memory SPD

                Graphics
                AMD Radeon(TM) Graphics
                Chip Type: AMD Radeon Graphics Processor (0x1506)
                DAC Type: Internal DAC(400MHz)
                Memory: 512MB
                BIOS: 102-MENDOCINO-006
                Driver provider: Advanced Micro Devices, Inc.
                Driver version: 31.0.12042.4
                Driver date: 10-19-2022
                Monitor 1: 1366x768x32 60Hz (Primary monitor)
                Disk volumes
                C: Local Drive, \\?\Volume{061caf0c-c6b0-4a69-a499-9f836bf6bbc0}\, NTFS, (476.28GB total, 447.82GB free)
                Disk drives
                Disk drive: Model: Phison PM8512GPMCB47ECS-E13T2 Serial: 511220624023000014 (Disk: 0, Size: 476.94GB, Volumes: C)
                Optical drives

                Network
                Realtek PCIe GbE Family Controller (MAC: 1C:69:7A1:06:2D)
                Ports
                Keyboard Port: PS/2 connector
                Mouse Port: PS/2 connector
                USB
                USB xHCI Compliant Host Controller
                USB xHCI Compliant Host Controller
                USB xHCI Compliant Host Controller
                - MediaTek Inc. Wireless_Device (SN: 000000000)
                Result summary
                Test Start time Mon Dec 12 15:47:11 2022
                Test Stop time Tue Dec 13 07:14:33 2022
                Test Duration 015h 27m 22s
                Temperature CPU 0 (Min/Current/Max) 47.0C / 61.0C / 65.0C
                Temperature HDD 0 (Phison PM8512GPMCB47ECS-E13T2) (Min/Current/Max) 35.0C / 47.0C / 59.0C
                Test Cycles Operations Result Errors Last Error
                CPU 3462 137 Trillion PASS 0 No errors
                GPGPU 1852 2.8 Quadrillion PASS 0 No errors
                Memory (RAM) 194 1.532 Trillion PASS 0 No errors
                2D Graphics 430 738145 PASS 0 No errors
                3D Graphics 69 2.090 Million PASS 0 No errors
                Temperature - - PASS 0 No errors
                Sound 305 1.022 Billion PASS 0 No errors
                Disk (C 2896 31.586 Trillion FAIL 3 Data Verify failure
                TEST RUN FAILED
                Detailed event log
                Event
                LOG NOTE: 2022-12-12 15:47:13, Status, Main Tests started
                LOG NOTE: 2022-12-12 15:47:14, 3D Graphics, 3D test starting: Duty cycle = 100. Test on primary monitor (0). (x,y) = (310,200). WxH = 300x200.
                INFORMATION: 2022-12-12 17:35:21, Disk, C: Butterfly seeking skipped for this disk (SSD/NVMe)
                SERIOUS: 2022-12-12 21:13:10, Disk, C: Data Verify failure
                LOG NOTE: 2022-12-12 21:13:10, Disk, File: C:\BurnInTest test files\~bittestC00074, Value Read: 243, Value Expected: 241, Offset in file 5039522579, Ops: 10380025790464
                LOG NOTE: 2022-12-12 21:13:10, Disk, Disk Error (C: Data Verify failure in Cycle 963 with pattern Random data, random seeking
                INFORMATION: 2022-12-12 21:53:54, Disk, C: Butterfly seeking skipped for this disk (SSD/NVMe)
                INFORMATION: 2022-12-13 02:13:49, Disk, C: Butterfly seeking skipped for this disk (SSD/NVMe)
                SERIOUS: 2022-12-13 03:36:56, Disk, C: Data Verify failure
                LOG NOTE: 2022-12-13 03:36:56, Disk, File: C:\BurnInTest test files\~bittestC00050, Value Read: 231, Value Expected: 229, Offset in file 4248201011, Ops: 24738483142656
                LOG NOTE: 2022-12-13 03:36:56, Disk, Disk Error (C: Data Verify failure in Cycle 2274 with pattern Random data pattern
                SERIOUS: 2022-12-13 03:53:07, Disk, C: Data Verify failure
                LOG NOTE: 2022-12-13 03:53:07, Disk, File: C:\BurnInTest test files\~bittestC00066, Value Read: 240, Value Expected: 242, Offset in file 553602291, Ops: 24897791197184
                LOG NOTE: 2022-12-13 03:53:07, Disk, Disk Error (C: Data Verify failure in Cycle 2290 with pattern Random data pattern
                INFORMATION: 2022-12-13 06:34:51, Disk, C: Butterfly seeking skipped for this disk (SSD/NVMe)
                LOG NOTE: 2022-12-13 07:14:32, GPGPU, GPGPU ops for AMD Radeon(TM) Graphics: 2786297.21 billion
                LOG NOTE: 2022-12-13 07:14:34, Status, Test run stopped
                Report by PassMark BurnInTest V8.1 Pro, www.passmark.com, Report date: 13/Dec/2022

                Comment


                • #9
                  Hi David,
                  this is V9.1 pro data verify failure log file.
                  Attached Files

                  Comment


                  • #10
                    V8 and V9 are both pretty old now.
                    It would be better if you were using the current software.

                    In the V9 log there was this error,
                    Value Read: 55, Value Expected: 237

                    In binary:
                    Read: 0011 0111
                    Expected: 1110 1101

                    So this isn't the typical single bit flip error that is the most common failure. But there was only a couple of bad bytes found in 2 hours as well.

                    I would,
                    0) Update to V10 of BurnInTest.
                    1) Run the disk test just by itself to see if the error can be reproducible more quickly.
                    2) If you have multiple machines with the same spec (a production line scenario) then see if the same error happens on the other machines.
                    3) Preserve the test files on disk (see above) and then check the values in the test files
                    4) If the error can be reproduced, replace the drive and see if the error goes away.
                    5) If the error doesn't resolve itself with a new SSD, then replace with a different model SSD and re-test.
                    6) If the error doesn't resolve itself and happens with multiple SSDs from different vendors, try a different M2 slot, different RAM, different CPU, different MB, in that order. If this is a laptop and everything is soldered down then you are in trouble (as they should make things that are repairable).

                    Comment

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