Video playback test show Unrecoverable video playback error with burnin V11.2(1017)

[hsiuyan]

Hello Sir,

We see the video placyback item error and the error is " Unrecoverable video playback". We can't find the possible causes in burnin Help document.
Are there some possible causes for that? Thanks.
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Video Playback 1459 28893 FAIL 1 Unrecoverable video playback error.
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[David (PassMark)]

This isn't a common error.
Last report of this in in the forum was 20 years ago.

I would suspect it is a video driver error as you seem to be using a unreleased engineering CPU sample. The iGPU describes itself as just "Intel Graphics", which either means Intel haven't given it a public name as yet, or the wrong device driver is loaded.

Another customer reported this can happen when the machine puts itself into the S4 sleep state then resumes. Did your machine go into a sleep state at any time during testing?

The message "Unrecoverable video playback error" is displayed when DirectShow (which is part of the operating system) returns the error code, EC_ERRORABORT

The Microsoft documentation is here,
https://docs.microsoft.com/en-us/win.../ec-errorabort

But it is superficial in the extreme and gives no hint of the actual failure reason.

Log extract:
CRITICAL: 2025-09-06 13:14:51, Video, Unrecoverable video playback error.
WARNING: 2025-09-06 13:14:51, Video, (0x8000ffff). Monitor: 0

The 2nd line, " Video, (0x8000ffff)" records the "lParam1" value from the "EC_ERRORABORT" message.
The value 0x8000ffff means E_UNEXPECTED, which is "Unexpected failure". In some documentation 0x8000ffff is describes as "Catastrophic Failure"
So Microsoft was not helpful at all in their documentation.

[hsiuyan]

We check the system event log but we can't see the system had ever gone into a sleep state during the burnin test.
Thanks for your help and we will retest it.