Performance test failed at stage of GPU comput test

[yazaf]

Hello
i need help to understand what is wrong with my video card ( RTX 3030- MSI )
Performance test failed ( cause Video card get blank- but PC still running ) at stage of GPU comput test
At games :
GTA run very good with customized configuration
DCC - failed to run in very low performance
I can't find the root cause for this issues - hope by understanding which test are done on compute stage will help me to understand better the issue

Thanks in advance

[David (PassMark)]

Does a RTX 3030 even exist?
Where did it come from? Maybe a fake video card?

Are video card drivers up to date?

[yazaf]

sorry for typo - RTX 3060

[yazaf]

hello all
Attached recorded issue

during the test - the display get blank , but the PC still running - SHIFT+CTRL+B not helps , only "blind" CTRL+AL+DEL and system restart for recovery
please advice

[David (PassMark)]

Looks like the video card crashed.

Might be a hardware failure?

Is this a new purchase or 2nd hand card?

[yazaf]

First Hand - purchased from NEWEGG last year
do you know if there are any Logs from the performance test application in order to track the failure ?

[David (PassMark)]

There is a debug log. See this page for details.
https://www.passmark.com/support/per.../debug-log.php

Not sure if it will contain much of use for this case.