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Hello,
I built a new PC before Christmas and while I was trying to overclock my CPU I ran into a bluescreen (which when I googled turned up a lot of posts saying it's usually related to RAM errors). While I know a bluescreen during a overclocking attempt isn't really conclusive evidence for bad RAM I decided to run memtest anyway since I realized that I hadn't stability tested the RAM. I reset the BIOS settings for the CPU overclock (ran on default asus rog strix z390-f bios for CPU).
I ran 4 separate passes with both RAM sticks still in the motherboard (tried with and without XMP profile and different slots on the motherboard). After that I borrowed a friends RAM sticks and ran memtest 3 nights in a row for 12 passes (never got a single error, sadly I didn't save the logs). After that I contacted the store that sold me the RAM sticks and made a return to them. I got contacted the week after new years and they tell me that they've managed to boot a computer with the sticks and have ran "one loop of memtest" without getting errors so they're sending the RAM back to me.
So I decided to contact corsairs support, they asked me to test the RAM sticks separately but looking at the logs with both sticks in they don't "see anything wrong with the sticks". So I ran them both separately (from 28 passes stick 1 got one error and stick 2 got 7 errors from 32 passes) and I sent the logs back in to corsair again and they still think "the logs don't show any issues, if it had been 100s of errors that would have been a different thing".
Am I nuts here? Don't the logs clearly show that I have an issue? From my experience from troubleshooting friends computers (who were suffering from BSOD) if I've found issues in memtest (even if I only got errors like once every 12 hours). Replacing the RAM has always solved the bluescreens. While I know memtest can sometimes get false positives or errors being caused by other parts of the build than the RAM passing 36 passes total with my friends RAM sounds very much to me like my sticks are the problem?
I'm at a loss at what to do here so any help would be appreciated. Should I try to force a bluescreen in Windows to get them to accept an RMA on these sticks? Do I need to try to get a friend to run the sticks for me in memtest as well? Thanks in advance. I have more logs if you need them I saw it was restricted for 3 file uploads per post.
I built a new PC before Christmas and while I was trying to overclock my CPU I ran into a bluescreen (which when I googled turned up a lot of posts saying it's usually related to RAM errors). While I know a bluescreen during a overclocking attempt isn't really conclusive evidence for bad RAM I decided to run memtest anyway since I realized that I hadn't stability tested the RAM. I reset the BIOS settings for the CPU overclock (ran on default asus rog strix z390-f bios for CPU).
I ran 4 separate passes with both RAM sticks still in the motherboard (tried with and without XMP profile and different slots on the motherboard). After that I borrowed a friends RAM sticks and ran memtest 3 nights in a row for 12 passes (never got a single error, sadly I didn't save the logs). After that I contacted the store that sold me the RAM sticks and made a return to them. I got contacted the week after new years and they tell me that they've managed to boot a computer with the sticks and have ran "one loop of memtest" without getting errors so they're sending the RAM back to me.
So I decided to contact corsairs support, they asked me to test the RAM sticks separately but looking at the logs with both sticks in they don't "see anything wrong with the sticks". So I ran them both separately (from 28 passes stick 1 got one error and stick 2 got 7 errors from 32 passes) and I sent the logs back in to corsair again and they still think "the logs don't show any issues, if it had been 100s of errors that would have been a different thing".
Am I nuts here? Don't the logs clearly show that I have an issue? From my experience from troubleshooting friends computers (who were suffering from BSOD) if I've found issues in memtest (even if I only got errors like once every 12 hours). Replacing the RAM has always solved the bluescreens. While I know memtest can sometimes get false positives or errors being caused by other parts of the build than the RAM passing 36 passes total with my friends RAM sounds very much to me like my sticks are the problem?
I'm at a loss at what to do here so any help would be appreciated. Should I try to force a bluescreen in Windows to get them to accept an RMA on these sticks? Do I need to try to get a friend to run the sticks for me in memtest as well? Thanks in advance. I have more logs if you need them I saw it was restricted for 3 file uploads per post.
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