Dell XPS 9710 MemTest86 Black Screen

[RSCymbalski]

Have been trying to run the latest MemTest86 on a Dell XPS 9710. The systems starts up, does the countdown, does the few lines of text, then the screen is black. I saw some other posts and let it run for a few minutes, and grabbed the log file. It looks like it is running but not showing anything. I have a log but can't figure out how to attach. Thanks.

2022-04-19 17:18:12 - Attempting to retrieve the root directory of the data partition.
2022-04-19 17:18:12 - Found 4 handles that supported SimpleFileSystem
2022-04-19 17:18:12 - Checking handle 0 (4E714A9
2022-04-19 17:18:12 - Checking handle 1 (4E71BA9
2022-04-19 17:18:12 - Checking handle 2 (4E734E1
2022-04-19 17:18:12 - Handle is own partition
2022-04-19 17:18:12 - Checking handle 3 (4E733D9
2022-04-19 17:18:12 - HD node found: MBR type(2), Signature type(2), Part #(2), Start LBA(51404, Num Sectors(509919)
2022-04-19 17:18:12 - Self node: MBR type(2), Signature type(2), Part #(1), Start LBA(204, Num Sectors(509953)
2022-04-19 17:18:12 - [FS0]
2022-04-19 17:18:12 - PciRoot(0x0)/Pci(0xE,0x0)/NVMe(0x1,C8-79-A2-2E-01-75-A0-00)/HD(1,GPT,D6183FC7-8B90-4167-A670-1DB272AB2DE8,0x800,0x32000)
2022-04-19 17:18:12 - Label: "", Mode: RW, Free space: 32 MB / 96 MB (0%)
2022-04-19 17:18:12 - [FS1]
2022-04-19 17:18:12 - PciRoot(0x0)/Pci(0xE,0x0)/NVMe(0x1,C8-79-A2-2E-01-75-A0-00)/HD(4,GPT,54739830-B642-42A2-9962-7E70A048B9E0,0x3B837000,0x1A9000)
2022-04-19 17:18:12 - Label: "", Mode: RW, Free space: 88 MB / 850 MB (0%)
2022-04-19 17:18:12 - [FS2]
2022-04-19 17:18:12 - PciRoot(0x0)/Pci(0xD,0x0)/USB(0x4,0x0)/HD(1,GPT,9E96933A-A367-42C4-8F6B-0AA7B8AD4A8E,0x800,0x7C801)
2022-04-19 17:18:12 - Label: "", Mode: RW, Free space: 241 MB / 248 MB (0%)
2022-04-19 17:18:12 - [FS3]
2022-04-19 17:18:12 - PciRoot(0x0)/Pci(0xD,0x0)/USB(0x4,0x0)/HD(2,GPT,2B4D37F4-9A96-4C1F-B804-42C3D5705BBF,0x7D800,0x7C7DF)
2022-04-19 17:18:12 - Label: "", Mode: RW, Free space: 241 MB / 248 MB (0%)
2022-04-19 17:18:12 - Disabling watchdog timer (Result: Success)
2022-04-19 17:18:12 - Found Simple Network protocol.
2022-04-19 17:18:12 - HW addr size: 6
2022-04-19 17:18:12 - CurrentAddress: C0:25:A5:5F:98:56
2022-04-19 17:18:12 - PermanentAddress: C0:25:A5:5F:98:56
2022-04-19 17:18:12 - =============================================
2022-04-19 17:18:12 - MemTest86 V9.4 Free Build: 1000 (64-bit)
2022-04-19 17:18:12 - =============================================
2022-04-19 17:18:12 - SMBIOS BIOS INFO Vendor: "Dell Inc.", Version: "1.7.2", Release Date: "02/10/2022"
2022-04-19 17:18:12 - SMBIOS SYSTEM INFO Manufacturer: "Dell Inc.", Product: "XPS 17 9710", Version: "", S/N: "", SKU: "", Family: ""
2022-04-19 17:18:12 - SMBIOS: Found SMBIOS BaseboardInformation (pbLinAddr=0x5F9577CB, FormattedLen=17, iTotalLen=64)
2022-04-19 17:18:12 - SMBIOS BASEBOARD INFO Manufacturer: "Dell Inc.", Product: "0TXN0W", Version: "A00", S/N: "/JZK13B3/CNWSC0017C06N3/", AssetTag: "", LocationInChassis: ""
2022-04-19 17:18:12 - EFI Specifications: 2.70

2022-04-19 17:18:13 - Console Control protocol workaround enabled
2022-04-19 17:18:13 - Number of console modes: 7

2022-04-19 17:18:21 - Found SMBus device: VID:8086 DID:43A3 Bus:00 Dev:1F Fun:04 IO Add:EFA0 IO (2) Add:0000 MMIO Add:0 PCI Add:{00:00:00:0000} Rev:11 [Intel Unknown]
2022-04-19 17:18:21 - Finished searching PCI for SMBus Controller
2022-04-19 17:18:21 - [Intel Unknown Bus:00 Dev:1F Fun:04 Add:EFA0] Looking for SPD
2022-04-19 17:18:25 - Enumerating PCI bus...
2022-04-19 17:18:25 - Scanning PCI for devices:

[keith]

It appears to be related to a BIOS display bug but we need the full logs to confirm.

Can you send the log file to help@passmark.com