MemTest86 Test 13 Errors

[Gabriel_Moretti]

Hi, I'm sorta new to this kind of stuff but don't be afraid to be technical.

Recently I got new RAMs, August 02 to be exact. Installed them, no problems on startup, activated XMP and no problems... for a while.

On August 08 at 1:40 AM, I got the first Blue Screen, Memory_Management. I was playing a game called "BTD6", which is a really light game, when I got it. (Keep in mind that I also play more demanding games such as "Death Stranding" and "Marvel’s Spider-Man Remastered" which were playing as smooth as ever with no problems). Was a little scared but a quick start and no problems soon after calmed me down. I did the Windows Memory Diagnostic after initializing it on Safe Mode in the extensive setting and found nothing.

Three days later on August 11 at 2:00 PM I got the second same Blue Screen while I was simply browsing. I deactivated XMP. Three days later on August 14 at 3:30 PM I got the same Blue Screen while browsing again, keeping in mind that XMP is still deactivated and I did the same WMD on extensive and nothing. On August 15 at 1:00 AM I got the same Blue Screen again when playing the same game I mentioned earlier.
(Don't know if this counts, but later at 4:00 AM I got this weird thing were everything froze and my monitor got turned off basically along side my keyboard and mouse but my PC still turned on. Don't know if this was some sort of failed Blue Screen of something unrelated, maybe weird voltage variation on my house?)

When comes today, where I downloaded and ran MemTest86. Did the full test and came up with 3 errors on Test 13. I tried to do some research and came to inconclusive solutions of what I should do, so I thought that posting the full report here with the detailed errors with the Bit-Flips someone could nail it down maybe? Anyway, here's the copy and paste of the report.

FAIL Summary

Report Date	2023-08-15 19:12:38
Generated by	MemTest86 V10.5 Free (64-bit) Visit MemTest86.com to Upgrade to Pro
Result	FAIL

System Information

EFI Specifications	2.60
System
Manufacturer	System manufacturer
Product Name	System Product Name
Version	System Version
Serial Number	System Serial Number
BIOS
Vendor	American Megatrends Inc.
Version	2601
Release Date	07/17/2019
Baseboard
Manufacturer	ASUSTeK COMPUTER INC.
Product Name	TUF H310M-PLUS GAMING/BR
Version	Rev X.0x
Serial Number	200364720401165
CPU Type	Intel Core i5-9400F @ 2.90GHz
CPU Clock	2959 MHz [Turbo: 3928.7 MHz]
# Logical Processors	6
L1 Cache	4 x 64K (152582 MB/s)
L2 Cache	4 x 256K (67453 MB/s)
L3 Cache	9216K (26933 MB/s)
Memory	32695M (16204 MB/s)
RAM Configuration	DDR4 2400MT/s / 1.200V
Number of RAM SPDs detected	2
SPD #0	16GB DDR4 XMP 1Rx8 PC4-25600
Vendor Part Info	Asgard / VMA45UH-MEC1U22T3 / D41634FD
JEDEC Profile	2400MT/s 17-17-17-39 1.2V
XMP Profile 1	3200MT/s 18-22-22-42 1.35V
SPD #1	16GB DDR4 XMP 1Rx8 PC4-25600
Vendor Part Info	Asgard / VMA45UH-MEC1U22T3 / D41634FC
JEDEC Profile	2400MT/s 17-17-17-39 1.2V
XMP Profile 1	3200MT/s 18-22-22-42 1.35V
Number of RAM slots	2
Number of RAM modules	2
ChannelA-DIMM1	16GB DDR4 1Rx8 PC4-19200
Vendor Part Info	Asgard / VMA45UH-MEC1U22T3 / D41634FD
SMBIOS Profile	2400MT/s
ChannelB-DIMM1	16GB DDR4 1Rx8 PC4-19200
Vendor Part Info	Asgard / VMA45UH-MEC1U22T3 / D41634FC
SMBIOS Profile	2400MT/s

Result summary

Test Start Time	2023-08-15 14:05:00
Elapsed Time	5:05:59
Memory Range Tested	0x0 - 86E000000 (34528MB)
CPU Selection Mode	Parallel (All CPUs)
CPU Temperature Min/Max/Ave	51C/90C/70C
# Tests Completed	48/48 (100%)
# Tests Passed	46/48 (95%)

Lowest Error Address	0x32839BBB4 (12931MB)
Highest Error Address	0x32DB9F73C (13019MB)
Bits in Error Mask	000000006A000000
Bits in Error	4
Max Contiguous Errors	1
CPUs that detected memory errors	{ 0 }

Bits in Error

.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	x	x	.	x	.	x	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.	.
63																																																															0

Test	# Tests Passed	Errors
Test 0 [Address test, walking ones, 1 CPU]	4/4 (100%)	0
Test 1 [Address test, own address, 1 CPU]	4/4 (100%)	0
Test 2 [Address test, own address]	4/4 (100%)	0
Test 3 [Moving inversions, ones & zeroes]	4/4 (100%)	0
Test 4 [Moving inversions, 8-bit pattern]	4/4 (100%)	0
Test 5 [Moving inversions, random pattern]	4/4 (100%)	0
Test 6 [Block move, 64-byte blocks]	4/4 (100%)	0
Test 7 [Moving inversions, 32-bit pattern]	4/4 (100%)	0
Test 8 [Random number sequence]	4/4 (100%)	0
Test 9 [Modulo 20, ones & zeros]	4/4 (100%)	0
Test 10 [Bit fade test, 2 patterns, 1 CPU]	4/4 (100%)	0
Test 13 [Hammer test]	2/4 (50%)	3

Last 10 Errors

2023-08-15 17:43:33 - [Data Error] Test: 13, CPU: 0, Address: 32DB9F73C, Expected: 64B1716C, Actual: 2CB1716C

2023-08-15 16:17:26 - [Data Error] Test: 13, CPU: 0, Address: 32839EE74, Expected: D325B3BB, Actual: F325B3BB

2023-08-15 16:17:26 - [Data Error] Test: 13, CPU: 0, Address: 32839BBB4, Expected: D068124B, Actual: D268124B

Log is also attached with this post.

Hopefully someone will be able to help me, and if I need to provide any more details I will haply do so.

[David (PassMark)]

See this page to start with
https://www.memtest86.com/troubleshooting.htm

Test #13 is slightly inconclusive. In that errors in this test might not always manifest themselves in real world applications. But they certainly can, and when they do the impact will be very random.

Given that the problems started after getting new RAM I think it is pretty conclusive. You might be able to mess around with timings to improve it (like increasing refresh rates, at the cost of performance), but who has time for this. The vendors should be doing this testing and tuning, not you.

I've never heard of Asgard RAM, and given the business we are in, that isn't a great sign. I assume they were cheap?

[Gabriel_Moretti]

See this page to start with
https://www.memtest86.com/troubleshooting.htm

Test #13 is slightly inconclusive. In that errors in this test might not always manifest themselves in real world applications. But they certainly can, and when they do the impact will be very random.

Given that the problems started after getting new RAM I think it is pretty conclusive. You might be able to mess around with timings to improve it (like increasing refresh rates, at the cost of performance), but who has time for this. The vendors should be doing this testing and tuning, not you.

I've never heard of Asgard RAM, and given the business we are in, that isn't a great sign. I assume they were cheap?

Yes, they were. I bought them from AliExpress after a friend of mine who is more "knowledgeable" than me on PC Building said that they were good and it was from a trusted vendor. I also had two more friends "confirm" this. https://s.click.aliexpress.com/e/_DBZILYh This one to be mofe specific, 16GBx2 3200MHz. My Mother Board TUF H310M-PLUS GAMING/BR can run them at 2666MHz with XMP, but 2400 normally.

Also I just got another Blue Screen, 10 minutes ago, just after closing a game. Same old Memory_Management. Aside from those 2 random ones while just browsing, it has happened 3 times while playing, either mid-game or (like now) after closing a game. Could this be caused by voltage changes from the GPU demanding more?

I'd like to know your opinion on what would be best to do. Increasing the refresh rates, lowering even more the MHz, or trying to up/down the voltage they're getting?
Maybe I should just try to get a refund and go back to my old ram? Single 16GB ram stick, never had problem with the 3 years I had it, and later on try to get a more expensive but more trusted RAM brand.

I will also be updating my BIOS and see if I get any problems after that, but I think I will either way...

[David (PassMark)]

I had a look at that Ailexpress listing. It is pretty suspect. Some photos and the text talk about it being DDR5. Some about DDR4. And they only come with a 75 day warranty. By comparison, major RAM vendor typically offer a lifetime warranty. Many of the reviews also look fake.

Steps
1) Update BIOS. See if problem is solved. I am guessing not.
2) Put original 16GB stick back in. Confirm PC returns to previously stable state.
3) If you have time, test suspect bad sticks one at a time. Only one might be bad. But as you want a matching pair, it barely matters. As if one it bad, the set is bad.
4) Return bad sticks and get a refund. I wouldn't bother asking for a replacement as row hammer errors (test #13) are mostly a design flaw or incompatibility.
5) Buy new brand name sticks from local vendor

[Gabriel_Moretti]

BIOS NOT DETECTING SSD NOR HDD AS BOOTABLE OPTIONS AFTER UPDATE!

IT DETECTS THE USB AS BOOTWBLE DESPITE HAVING NOTHING ON IT!

Mother board show both my SSD an HDD on the SATA Information, but not on thw bootable options/boot priority.

UPDATE: Did CSM and now everything is fine, nothing to worry

[David (PassMark)]

I assume the RAM problems were sorted with new BIOS?
(in which case BIOS must have applied different timing and/or voltage settings)