Microsoft Surface Pro

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  • Jwynn
    Junior Member
    • Jun 2016
    • 4

    #1

    Microsoft Surface Pro

    I'm running into some real issues, BSOD, memory errors. I've run the tool as well as some additional Microsoft dumps - any idea what's going on?

    One Drive results:

    https://onedrive.live.com/redir?resi...t=folder%2clog
  • Jwynn
    Junior Member
    • Jun 2016
    • 4

    #2
    Update - Surface Pro - Windows 10

    Note: I'm using Windows 10.


    Originally posted by Jwynn
    I'm running into some real issues, BSOD, memory errors. I've run the tool as well as some additional Microsoft dumps - any idea what's going on?



    One Drive results:

    https://onedrive.live.com/redir?resi...t=folder%2clog

    Comment

    • keith
      Employee
      • Oct 2010
      • 718

      #3
      It looks like you may have faulty RAM. Try replacing your RAM with known good modules and see if you are still getting errors.

      See this page for details:
      http://memtest86.com/troubleshooting.htm

      Comment

      • Jwynn
        Junior Member
        • Jun 2016
        • 4

        #4
        Update - Surface Pro - Windows 10

        Hi Keith, unfortunately, a surface pro is a closed system - no way to replace the RAM. Is there anything you can think of that points to faulty memory and not OS issues.



        Originally posted by keith
        It looks like you may have faulty RAM. Try replacing your RAM with known good modules and see if you are still getting errors.

        See this page for details:
        http://memtest86.com/troubleshooting.htm

        Comment

        • keith
          Employee
          • Oct 2010
          • 718

          #5
          The MemTest86 log indicates memory errors in multiple tests, so there is a good chance that the memory is faulty. MemTest86 runs without an O/S installed so it is unlikely an O/S issue.

          Comment

          • Jwynn
            Junior Member
            • Jun 2016
            • 4

            #6
            Update

            Hi Keith,

            Were you able to access the report and the errors you are seeing point to fault memory?

            thanks


            Originally posted by keith
            The MemTest86 log indicates memory errors in multiple tests, so there is a good chance that the memory is faulty. MemTest86 runs without an O/S installed so it is unlikely an O/S issue.

            Comment

            • keith
              Employee
              • Oct 2010
              • 718

              #7
              The MemTest86.log file included log entries of detected memory errors such as this:

              [MEM ERROR - Data] Test: 8, CPU: 0, Address: C57D9840, Expected: 6133CA55, Actual: 6033CA55

              Although it is more likely to be RAM issues, there is also the possibility it could be other components in the memory datapath (CPU, cache, etc).

              Comment

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