ZoomEngine crashing

[anbart]

Hello,

I've problem while doing indexing (OS Windows 8.1 Pro 64bit).

ZoomEngine keep crashing when indexing Windows Mail *.eml files (not all but a lot of them).
I've to delete eml file, and start indexing again till next crash.

Best regards,
Bartosz

[David (PassMark)]

What version of OSF are you using?
Can we get a copy of the EML files that is is crashing on, so that we can fix it up.
EMail contact details are here.

[anbart]

Thanks for quick answer.

Version 4.0 Build 1002 (tested 32 and 64 bit).

I thnik it can be problem with too long path to the Case folder.
Have to check it, i'll make few tests and give you know.

[Ray (PassMark)]

We couldn't reproduce the problem with the longest Case path folder possible. We also tried a very long folder path to the EML files in question, but it worked fine.

If you can send us the EML files in question, we can investigate further.

[anbart]

Have done some tests, and there are 2 problems from logs:

1.
Failed to reallocate memory for dictionary. Out of memory error.
[MBOX processing] Unable to initialize MBOX file reader - out of memory for header buffer.


2.
11:01:21 - [WARNING] File type is ambiguous or cannot be determined. Treating as binary file: F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*0:=?Windows-1250?B?V2FydW5raWVtIHV6eXNrYW5pYSB6YZx3aWFkY3plbml hIG8gemezb3N6?= =?Windows-1250?B?ZW5pdSBwbGFj83draSB3eXBvY3p5bmt1IG9yZ2FuaXp vd2FuZWogbmEg?= =?Windows-1250?B?dGVyZW5pZSB3b2pld/NkUHJ6ZXBpc3kgS3VyYXRvcml1bSBPnHdpYXR5?= =?Windows-1250?B?IHcgUnplc3pvd2l
11:01:21 - [INDEXED] Indexing filename only for binary file F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*0:=?Windows-1250?B?V2FydW5raWVtIHV6eXNrYW5pYSB6YZx3aWFkY3plbml hIG8gemezb3N6?= =?Windows-1250?B?ZW5pdSBwbGFj83draSB3eXBvY3p5bmt1IG9yZ2FuaXp vd2FuZWogbmEg?= =?Windows-1250?B?dGVyZW5pZSB3b2pld/NkUHJ6ZXBpc3kgS3VyYXRvcml1bSBPnHdpYXR5?= =?Windows-1250?B?IHcgUnplc3pvd2l
11:01:21 - [WARNING] File type is ambiguous or cannot be determined. Treating as binary file: F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*1:=?Windows-1250?B?V3lrYXoga2Fkcnlfemezb3N6ZW5pZSBkbyBLT193b2o uIHBvZGthcnBh?= =?Windows-1250?B?Y2tpZS5kb2M=?=
11:01:21 - [INDEXED] Indexing filename only for binary file F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*1:=?Windows-1250?B?V3lrYXoga2Fkcnlfemezb3N6ZW5pZSBkbyBLT193b2o uIHBvZGthcnBh?= =?Windows-1250?B?Y2tpZS5kb2M=?=
11:01:21 - [WARNING] File type is ambiguous or cannot be determined. Treating as binary file: F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*2:=?Windows-1250?B?Wmezb3N6ZW5pZSBwbGFj83draSBkbyBLT193b2ouIHB vZGthcnBhY2tp?= =?Windows-1250?B?ZS5kb2M=?=
11:01:21 - [INDEXED] Indexing filename only for binary file F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*2:=?Windows-1250?B?Wmezb3N6ZW5pZSBwbGFj83draSBkbyBLT193b2ouIHB vZGthcnBhY2tp?= =?Windows-1250?B?ZS5kb2M=?=

I've changed PC to Windows 7 32bit 12GB RAM.

[David (PassMark)]

> Out of memory error.

At the risk of stating the obvious, maybe you ran out of memory?


> Windows 7 32bit 12GB RAM

At the risk of stating the (maybe not so) obvious,. 32bit Windows can only use 2GB of RAM for applications. The other 10GB is wasted.


> [WARNING] File type is ambiguous

This is probably correct and not really a problem.
One of the EMails in the EML file (6DC157FF-000001CA.eml) had some type of wacky attachment, for which the file type (PDF, Word, HTML, etc..) could not be determined.

[anbart]

Ok, i'll back to Win 8.1 64bit tomorrow and check it again.