Make sure you are using the latest software to start with. We might have already fixed the problem.
https://www.osforensics.com/whats-new.html
Then can you run the software in debug mode, attempt the data collection and send us the log file.
https://www.osforensics.com/faqs-and...ebug-mode.html
Can you also supply details about the system / disk image you are collecting data from. e.g. if it was a Linux system, for example, there it would be normal that there is no Windows Search data.
Error Reading Windows Search Information
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