ImageUSB Crashes on Windows 10

[Richard (PassMark)]

We did not hear back from the original poster about the issue. If you are experiencing the same issue, perhaps you can shed some light.

Is it consistent and reproducible all the time?

If you can run the software in debug mode and email in the log we can take a look at where the crash might be occurring. A debug information can be generated by starting imageUSB with the "-d" command line argument. The filename for the logfile is "imageUSB.log" and can be found in the same directory as the executable.

[Mokie]

On Windows 10 x64, Immediately after I click "OK" to confirm that ImageUSB will write the file on the USB drive (Sandisk Ultra 16GB), it crashes. Log file:

11-Dec-2015 - 21:10:30:149 - PassMark Software - imageUSB v1.2.1004
11-Dec-2015 - 21:10:30:149 - Getting list of available removable USB drives...
11-Dec-2015 - 21:10:30:149 - Inspecting Drive C:\...
11-Dec-2015 - 21:10:30:149 - Drive String \\.\C:
11-Dec-2015 - 21:10:30:165 - Drive C:\: Not of USB Type Skipping. (DriveType 11)
11-Dec-2015 - 21:10:30:165 - Inspecting Drive D:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\D:
11-Dec-2015 - 21:10:30:165 - Drive D:\: Not of USB Type Skipping. (DriveType 11)
11-Dec-2015 - 21:10:30:165 - Inspecting Drive E:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\E:
11-Dec-2015 - 21:10:30:165 - Drive E:\: Not of USB Type Skipping. (DriveType 11)
11-Dec-2015 - 21:10:30:165 - Inspecting Drive F:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\F:
11-Dec-2015 - 21:10:30:165 - Failed to get Drive Info for F:\: Error No. 21
11-Dec-2015 - 21:10:30:165 - Failed with error 21: The device is not ready.


11-Dec-2015 - 21:10:30:165 - Inspecting Drive G:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\G:
11-Dec-2015 - 21:10:30:165 - Drive G:\ Size: 16008577024 Bytes Volume: Other: NTFS
11-Dec-2015 - 21:10:30:165 - Ready...
11-Dec-2015 - 21:10:57:212 - Error - Unable to determine disk number of Drive G:\.


From the event log:
Faulting application name: imageUSB.exe, version: 1.2.1004.0, time stamp: 0x55b921fe
Faulting module name: imageUSB.exe, version: 1.2.1004.0, time stamp: 0x55b921fe
Exception code: 0xc0000094
Fault offset: 0x0000a4bf
Faulting process id: 0x568
Faulting application start time: 0x01d1348aa81d3172
Faulting application path: C:\<path>\imageUSB.exe
Faulting module path: C:\<path>\imageusb\imageUSB.exe
Report Id: 422b3be1-a701-4b4b-b88b-72abd808ed18
Faulting package full name:
Faulting package-relative application ID:

Hi vr335, I just upgraded to Windows 10 from Windows 7 and I'm getting crashes with error logs like this too. Did you find out what the problem was and how to fix it?

[Richard (PassMark)]

We have tested the software on Win10 and didn't find any problems.

Is it consistent and reproducible all the time?

If you can run the software in debug mode and email in the log we can take a look at where the crash might be occurring. A debug information can be generated by starting imageUSB with the "-d" command line argument. The filename for the logfile is "imageUSB.log" and can be found in the same directory as the executable.

[vr335]

On Windows 10 x64, Immediately after I click "OK" to confirm that ImageUSB will write the file on the USB drive (Sandisk Ultra 16GB), it crashes. Log file:

11-Dec-2015 - 21:10:30:149 - PassMark Software - imageUSB v1.2.1004
11-Dec-2015 - 21:10:30:149 - Getting list of available removable USB drives...
11-Dec-2015 - 21:10:30:149 - Inspecting Drive C:\...
11-Dec-2015 - 21:10:30:149 - Drive String \\.\C:
11-Dec-2015 - 21:10:30:165 - Drive C:\: Not of USB Type Skipping. (DriveType 11)
11-Dec-2015 - 21:10:30:165 - Inspecting Drive D:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\D:
11-Dec-2015 - 21:10:30:165 - Drive D:\: Not of USB Type Skipping. (DriveType 11)
11-Dec-2015 - 21:10:30:165 - Inspecting Drive E:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\E:
11-Dec-2015 - 21:10:30:165 - Drive E:\: Not of USB Type Skipping. (DriveType 11)
11-Dec-2015 - 21:10:30:165 - Inspecting Drive F:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\F:
11-Dec-2015 - 21:10:30:165 - Failed to get Drive Info for F:\: Error No. 21
11-Dec-2015 - 21:10:30:165 - Failed with error 21: The device is not ready.


11-Dec-2015 - 21:10:30:165 - Inspecting Drive G:\...
11-Dec-2015 - 21:10:30:165 - Drive String \\.\G:
11-Dec-2015 - 21:10:30:165 - Drive G:\ Size: 16008577024 Bytes Volume: Other: NTFS
11-Dec-2015 - 21:10:30:165 - Ready...
11-Dec-2015 - 21:10:57:212 - Error - Unable to determine disk number of Drive G:\.


From the event log:
Faulting application name: imageUSB.exe, version: 1.2.1004.0, time stamp: 0x55b921fe
Faulting module name: imageUSB.exe, version: 1.2.1004.0, time stamp: 0x55b921fe
Exception code: 0xc0000094
Fault offset: 0x0000a4bf
Faulting process id: 0x568
Faulting application start time: 0x01d1348aa81d3172
Faulting application path: C:\<path>\imageUSB.exe
Faulting module path: C:\<path>\imageusb\imageUSB.exe
Report Id: 422b3be1-a701-4b4b-b88b-72abd808ed18
Faulting package full name:
Faulting package-relative application ID: