DIrectx 11 error on 3D mark performance test

[LUIZGP]

I don't know why the directx11 performace test is making this error. I have a crossfire of 2x radeon 5870+5850. Thanks for the help!

[David (PassMark)]

Screenshots are too small to see what the error message was.

[LUIZGP]

My video card is Radeon 2x 5870. Its a directx 11.2 card.

[David (PassMark)]

Do you have a 3rd GPU integrated into the CPU?
Are your video drivers up to date?
Can you Email us a debug log? See,
http://www.passmark.com/support/ptdebug.htm

[LUIZGP]

0.000s - DEBUG: Starting...
0.000s - DEBUG: PerformanceTest 9.0 build 1003 64-Bit
0.000s - DEBUG OS: Windows 7 Home Premium Edition Service Pack 1 build 7601 (64-bit)
0.000s - DEBUG Path: C:\Program Files\PerformanceTest
0.000s - DEBUG Command line: "C:\Program Files\PerformanceTest\PerformanceTest64.exe" DEBUGMODE
0.000s - Date: 10/28/16 16:23:55
0.000s - HORZRES - 1920 VERTRES - 1080
0.000s - LOGPIXELSY - 96 LOGPIXELSX - 96 DPIScale - 1.000000
0.000s - DEBUG: Opening splash window
0.203s - DEBUG: UTF8StringToWChar string truncated (FCBGA1224/FCPGA932nm -> FCBGA1224/FCPGA)
0.218s - DEBUG: Init CD Burner
0.296s - DEBUG: Retrieving Computer Name
0.296s - DEBUG: Retrieving OS Name
0.312s - DEBUG: Retrieving Graphics Info
0.951s - Video adapters: iNumDD 7
0.951s - Video adapter 0: bDisplay: 1 szDeviceDescription: ATI Radeon HD 5870 szDriverVersion: 15.201.1151.1007
0.951s - Monitor 0:1 1920x1080x32 60Hz (Primary monitor)
0.951s - Video adapter 1: bDisplay: 0 szDeviceDescription: ATI Radeon HD 5870 szDriverVersion: 15.201.1151.1007
0.951s - Video adapter 2: bDisplay: 0 szDeviceDescription: ATI Radeon HD 5870 szDriverVersion: 15.201.1151.1007
0.951s - Video adapter 3: bDisplay: 0 szDeviceDescription: szDriverVersion:
0.951s - Video adapter 4: bDisplay: 0 szDeviceDescription: szDriverVersion:
0.951s - Video adapter 5: bDisplay: 0 szDeviceDescription: szDriverVersion:
0.951s - Video adapter 6: bDisplay: 0 szDeviceDescription: szDriverVersion:
0.951s - DEBUG: Retrieving USB Info
1.591s - DEBUG: Checking language and local
1.591s - DEBUG: Got language and local
1.591s - DEBUG: Creating main window
1.685s - DEBUG: Updating Baseline List
1.794s - DEBUG: Finished updating Baseline List
1.872s - DEBUG PERF: Initialize3DEnvironment
6.630s - g_D3D9ComplexDeviceUsed found (AMD Radeon HD 5800 Series)
6.677s - DEBUG: Creating performance stats thread
6.677s - DEBUG: Performance stats thread created
6.677s - Initialize CD/DVD Burn
6.677s - DEBUG: Initialising bitmap resources
6.692s - DEBUG: Closing splash window
6.770s - DEBUG PERF: Loading Perf DLL
6.770s - DEBUG PERF: Found perf functions in DLL
6.770s - DEBUG PERF: Loaded Perf DLL
10.109s - DEBUG: Finished Welcome Window
10.109s - DEBUG: Launch System Information Thread
10.109s - DEBUG: SlowGather
10.109s - DEBUG: Retrieving Disk Info
10.202s - DEBUG: Entering message loop
11.435s - DEBUG: Retrieving SMART Info
12.028s - DEBUG: Retrieving Memory Info
12.028s - DEBUG: Retrieving CPU Info
16.536s - AMD integrated graphics check
16.536s - [DD 0] AMD Radeon Graphics Processor (0x689
16.536s - [DD 1] AMD Radeon Graphics Processor (0x689
16.536s - [DD 2] AMD Radeon Graphics Processor (0x689
16.536s - DEBUG: Retrieving Memory SPD Info
21.232s - DEBUG: Retrieving WMI Info
22.121s - DEBUG: Retrieving SMBIOS Info
26.036s - DEBUG: SysInfoDLL failed to get SMBIOS Info
27.643s - DEBUG: Updating Baseline List
27.706s - DEBUG: Finished updating Baseline List
28.298s - DEBUG PERF: Running Test - DirectX 11
34.289s - DEBUG PERF: calc mark num3DTestRun = 0
34.289s - DEBUG PERF: calc mark g_noDX11Device
34.289s - DEBUG PERF: g_noDX11Device & numtest < 2
34.289s - DEBUG PERF: num3DTestRun 0
35.038s - Calc %-tile [passmarkRating] - bin size: 70, num bins: 100
35.038s - Calc %-tile [passmarkRating] - Cumulative freq: 0, Score Bin: 0
35.038s - Calc %-tile [passmarkRating] - Percentile: -1, Score: 0.000000
35.038s - Calc %-tile [cpuRating] - bin size: 170, num bins: 100
35.038s - Calc %-tile [cpuRating] - Cumulative freq: 0, Score Bin: 0
35.038s - Calc %-tile [cpuRating] - Percentile: -1, Score: 0.000000
35.038s - Calc %-tile [g2dRating] - bin size: 20, num bins: 100
35.038s - Calc %-tile [g2dRating] - Cumulative freq: 0, Score Bin: 0
35.038s - Calc %-tile [g2dRating] - Percentile: -1, Score: 0.000000
35.038s - Calc %-tile [g3dRating] - bin size: 120, num bins: 100
35.038s - Calc %-tile [g3dRating] - Cumulative freq: 53264, Score Bin: 0
35.038s - Calc %-tile [g3dRating] - Percentile: -1, Score: 0.000000
35.038s - Calc %-tile [meRating] - bin size: 40, num bins: 100
35.038s - Calc %-tile [meRating] - Cumulative freq: 0, Score Bin: 0
35.038s - Calc %-tile [meRating] - Percentile: -1, Score: 0.000000
35.038s - Calc %-tile [diRating] - bin size: 170, num bins: 100
35.038s - Calc %-tile [diRating] - Cumulative freq: 1224, Score Bin: 0
35.038s - Calc %-tile [diRating] - Percentile: -1, Score: 0.000000
252.331s - DEBUG PERF: End perf startup
252.394s - DEBUG: Leaving message loop