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  • Crash at startup when collecting system information

    Hi:

    I run V9.0 (Build 1014). My computer crashed at startup and rebooted when collecting system information on my system.

    Following is my system's information:

    CPU: Intel G3258
    VGA: GIGABYTE NVidia gtx460
    Motherboard: GIGABYTE H97M-D3H

    Could you solve this problem? Thank you so much.

  • #2
    Might be a hardware fault, or device driver bug. Do you have the latest video card drivers installed?

    If the fault is reproducible, send us PerformanceTest debug logs.

    Comment


    • #3
      NVidia Driver Version: 382.05 (05/04/2017)

      0.000s - DEBUG: Starting...
      0.000s - DEBUG: Start time: 2017/05/09, 23:36:00.774
      0.000s - DEBUG: PerformanceTest 9.0 build 1014 64-Bit
      0.000s - DEBUG OS: Windows 10 Enterprise Edition build 14393 (64-bit)
      0.000s - DEBUG Path: C:\Program Files\PerformanceTest
      0.000s - DEBUG Command line: "C:\Program Files\PerformanceTest\PerformanceTest64.exe" DEBUGMODE
      0.000s - Date: 05/09/17 23:36:00
      0.000s - HORZRES - 1280 VERTRES - 1024
      0.000s - LOGPIXELSY - 96 LOGPIXELSX - 96 DPIScale - 1.000000
      0.000s - DEBUG: Opening splash window
      0.156s - DEBUG: UTF8StringToWChar string truncated (FCBGA1224/FCPGA932nm -> FCBGA1224/FCPGA)
      0.172s - DEBUG: Init CD Burner
      0.250s - DEBUG: Retrieving Computer Name
      0.250s - DEBUG: Retrieving OS Name
      0.250s - DEBUG: Retrieving Graphics Info
      0.578s - Video adapters: iNumDD 5
      0.578s - Video adapter 0: bDisplay: 1 szDeviceDescription: NVIDIA GeForce GTX 460 szDriverVersion: 22.21.13.8205 : Memory: 805109760
      0.578s - Monitor 0:1 1280x1024x32 60Hz (Primary monitor)
      0.578s - Video adapter 1: bDisplay: 0 szDeviceDescription: NVIDIA GeForce GTX 460 szDriverVersion: 22.21.13.8205 : Memory: 805306368
      0.578s - Video adapter 2: bDisplay: 0 szDeviceDescription: szDriverVersion: : Memory: 0
      0.578s - Video adapter 3: bDisplay: 0 szDeviceDescription: szDriverVersion: : Memory: 0
      0.578s - Video adapter 4: bDisplay: 0 szDeviceDescription: szDriverVersion: : Memory: 0
      0.578s - DEBUG: Retrieving USB Info
      0.766s - DEBUG: GetProcessList
      0.766s - DEBUG: SysInfoDLL_Results::GetProcessList start
      0.766s - DEBUG: SysInfoDLL_Results::GetProcessList finished
      0.766s - DEBUG: Checking language and local
      0.766s - DEBUG: Got language and local
      0.766s - DEBUG: Creating main window
      0.797s - DEBUG: Updating Baseline List
      0.844s - DEBUG: Finished updating Baseline List
      0.875s - DEBUG PERF: Initialize3DEnvironment
      3.328s - g_D3D9ComplexDeviceUsed found (NVIDIA GeForce GTX 460)
      3.375s - DEBUG: Creating performance stats thread
      3.375s - DEBUG: Performance stats thread created
      3.375s - Initialize CD/DVD Burn
      3.375s - DEBUG: Initialising bitmap resources
      3.391s - DEBUG: Closing splash window
      3.391s - DEBUG: RP 1
      3.484s - DEBUG: RP 2
      3.484s - DEBUG: RP 3
      3.484s - DEBUG: RP 4
      3.484s - DEBUG: RP 5
      3.484s - DEBUG: RP 6
      3.500s - DEBUG PERF: Loading Perf DLL
      3.500s - DEBUG PERF: Found perf functions in DLL
      3.500s - DEBUG PERF: Loaded Perf DLL
      3.719s - DEBUG: RP 7
      3.719s - DEBUG: RP 9
      3.719s - DEBUG: RP 18
      3.734s - DEBUG: Finished Welcome Window
      3.734s - DEBUG: Launch System Information Thread
      3.734s - DEBUG: Check for battery power
      3.734s - DEBUG: Check for power saver plan
      3.734s - SysInfoThread start
      3.734s - DEBUG: SlowGather
      3.734s - DEBUG: Retrieving Disk Info
      3.859s - DEBUG: Check for script
      3.859s - DEBUG: Entering message loop
      3.859s - DEBUG PERF: Host "DESKTOP-3C6C81P", Index 238, Counter 5254
      4.094s - DEBUG: Retrieving SMART Info
      4.203s - DEBUG PERF: Assembling counter string1 ""
      4.203s - DEBUG PERF: Counter string1 "\Processor(_Total)"
      4.203s - DEBUG PERF: Counter string2 "\Processor(_Total)\% Processor Time"
      4.203s - DEBUG PERF: Got counter string DLL
      4.203s - DEBUG PERF: Finished query
      4.250s - DEBUG PERF: Added counter
      4.531s - DEBUG: Retrieving Memory Info
      4.531s - DEBUG: Retrieving CPU Info
      9.094s - AMD integrated graphics check
      9.094s - [DD 0] GeForce GTX 460
      9.094s - [DD 1] GeForce GTX 460
      9.094s - DEBUG: Retrieving Memory SPD Info
      9.766s - DEBUG: Retrieving WMI Info
      10.594s - DEBUG: Retrieving SMBIOS Info
      11.281s - DEBUG: SysInfoDLL failed to get SMBIOS Info
      11.766s - SysInfoThread GetCleanModelName CPU
      11.797s - SysInfoThread GetCleanModelName G2D
      11.813s - SysInfoThread GetCleanModelName Mem
      11.922s - SysInfoThread GetCleanModelName HDD
      12.094s - SysInfoThread Redraw
      12.094s - SysInfoThread finished
      12.219s - DEBUG: Updating Baseline List
      12.234s - DEBUG: Finished updating Baseline List

      Comment


      • #4
        There should be a SysInfoLog.txt file as well, could you please send us that too.

        Comment


        • #5
          Hi:
          Thanks for your help. After that, I found not only crashed at performance test, but also crashed at video games sometimes.
          Finally, I remove GTX460 graphics card and only use Intel HD Graphics ---> not crash anymore.
          I install another GTX750 graphics card --> not crash anymore.
          So I think my GTX460 is broken and should buy new one to upgrade my computer.
          Anyway, thanks again.

          Comment

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