Crash at startup when collecting system information

[FANG WADE]

Hi:

I run V9.0 (Build 1014). My computer crashed at startup and rebooted when collecting system information on my system.

Following is my system's information:

CPU: Intel G3258
VGA: GIGABYTE NVidia gtx460
Motherboard: GIGABYTE H97M-D3H

Could you solve this problem? Thank you so much.

[David (PassMark)]

Might be a hardware fault, or device driver bug. Do you have the latest video card drivers installed?

If the fault is reproducible, send us PerformanceTest debug logs.

[FANG WADE]

NVidia Driver Version: 382.05 (05/04/2017)

0.000s - DEBUG: Starting...
0.000s - DEBUG: Start time: 2017/05/09, 23:36:00.774
0.000s - DEBUG: PerformanceTest 9.0 build 1014 64-Bit
0.000s - DEBUG OS: Windows 10 Enterprise Edition build 14393 (64-bit)
0.000s - DEBUG Path: C:\Program Files\PerformanceTest
0.000s - DEBUG Command line: "C:\Program Files\PerformanceTest\PerformanceTest64.exe" DEBUGMODE
0.000s - Date: 05/09/17 23:36:00
0.000s - HORZRES - 1280 VERTRES - 1024
0.000s - LOGPIXELSY - 96 LOGPIXELSX - 96 DPIScale - 1.000000
0.000s - DEBUG: Opening splash window
0.156s - DEBUG: UTF8StringToWChar string truncated (FCBGA1224/FCPGA932nm -> FCBGA1224/FCPGA)
0.172s - DEBUG: Init CD Burner
0.250s - DEBUG: Retrieving Computer Name
0.250s - DEBUG: Retrieving OS Name
0.250s - DEBUG: Retrieving Graphics Info
0.578s - Video adapters: iNumDD 5
0.578s - Video adapter 0: bDisplay: 1 szDeviceDescription: NVIDIA GeForce GTX 460 szDriverVersion: 22.21.13.8205 : Memory: 805109760
0.578s - Monitor 0:1 1280x1024x32 60Hz (Primary monitor)
0.578s - Video adapter 1: bDisplay: 0 szDeviceDescription: NVIDIA GeForce GTX 460 szDriverVersion: 22.21.13.8205 : Memory: 805306368
0.578s - Video adapter 2: bDisplay: 0 szDeviceDescription: szDriverVersion: : Memory: 0
0.578s - Video adapter 3: bDisplay: 0 szDeviceDescription: szDriverVersion: : Memory: 0
0.578s - Video adapter 4: bDisplay: 0 szDeviceDescription: szDriverVersion: : Memory: 0
0.578s - DEBUG: Retrieving USB Info
0.766s - DEBUG: GetProcessList
0.766s - DEBUG: SysInfoDLL_Results::GetProcessList start
0.766s - DEBUG: SysInfoDLL_Results::GetProcessList finished
0.766s - DEBUG: Checking language and local
0.766s - DEBUG: Got language and local
0.766s - DEBUG: Creating main window
0.797s - DEBUG: Updating Baseline List
0.844s - DEBUG: Finished updating Baseline List
0.875s - DEBUG PERF: Initialize3DEnvironment
3.328s - g_D3D9ComplexDeviceUsed found (NVIDIA GeForce GTX 460)
3.375s - DEBUG: Creating performance stats thread
3.375s - DEBUG: Performance stats thread created
3.375s - Initialize CD/DVD Burn
3.375s - DEBUG: Initialising bitmap resources
3.391s - DEBUG: Closing splash window
3.391s - DEBUG: RP 1
3.484s - DEBUG: RP 2
3.484s - DEBUG: RP 3
3.484s - DEBUG: RP 4
3.484s - DEBUG: RP 5
3.484s - DEBUG: RP 6
3.500s - DEBUG PERF: Loading Perf DLL
3.500s - DEBUG PERF: Found perf functions in DLL
3.500s - DEBUG PERF: Loaded Perf DLL
3.719s - DEBUG: RP 7
3.719s - DEBUG: RP 9
3.719s - DEBUG: RP 18
3.734s - DEBUG: Finished Welcome Window
3.734s - DEBUG: Launch System Information Thread
3.734s - DEBUG: Check for battery power
3.734s - DEBUG: Check for power saver plan
3.734s - SysInfoThread start
3.734s - DEBUG: SlowGather
3.734s - DEBUG: Retrieving Disk Info
3.859s - DEBUG: Check for script
3.859s - DEBUG: Entering message loop
3.859s - DEBUG PERF: Host "DESKTOP-3C6C81P", Index 238, Counter 5254
4.094s - DEBUG: Retrieving SMART Info
4.203s - DEBUG PERF: Assembling counter string1 ""
4.203s - DEBUG PERF: Counter string1 "\Processor(_Total)"
4.203s - DEBUG PERF: Counter string2 "\Processor(_Total)\% Processor Time"
4.203s - DEBUG PERF: Got counter string DLL
4.203s - DEBUG PERF: Finished query
4.250s - DEBUG PERF: Added counter
4.531s - DEBUG: Retrieving Memory Info
4.531s - DEBUG: Retrieving CPU Info
9.094s - AMD integrated graphics check
9.094s - [DD 0] GeForce GTX 460
9.094s - [DD 1] GeForce GTX 460
9.094s - DEBUG: Retrieving Memory SPD Info
9.766s - DEBUG: Retrieving WMI Info
10.594s - DEBUG: Retrieving SMBIOS Info
11.281s - DEBUG: SysInfoDLL failed to get SMBIOS Info
11.766s - SysInfoThread GetCleanModelName CPU
11.797s - SysInfoThread GetCleanModelName G2D
11.813s - SysInfoThread GetCleanModelName Mem
11.922s - SysInfoThread GetCleanModelName HDD
12.094s - SysInfoThread Redraw
12.094s - SysInfoThread finished
12.219s - DEBUG: Updating Baseline List
12.234s - DEBUG: Finished updating Baseline List

[Tim (PassMark)]

There should be a SysInfoLog.txt file as well, could you please send us that too.

[FANG WADE]

Hi:
Thanks for your help. After that, I found not only crashed at performance test, but also crashed at video games sometimes.
Finally, I remove GTX460 graphics card and only use Intel HD Graphics ---> not crash anymore.
I install another GTX750 graphics card --> not crash anymore.
So I think my GTX460 is broken and should buy new one to upgrade my computer.
Anyway, thanks again.