PTest Hangs on Srvr 2008 r2

[wswank]

Using PTest 9 and tried 8 as well. SW hangs on start and SAFEMODE has no change. Messing w/ Comparability has no change. These are the lopgs after 15 minutes of the software running. PerfTestLog =
0.000s - DEBUG: Starting...
0.000s - DEBUG: Start time: 2017/12/28, 19:35:03.581
0.000s - DEBUG: PerformanceTest 9.0 build 1022 64-Bit
0.000s - DEBUG OS: Windows Server 2008 Server Standard Edition (full installation) Service Pack 1 build 6001 (64-bit)
0.000s - DEBUG Path: C:\Program Files\PerformanceTest
0.000s - DEBUG Command line: "C:\Program Files\PerformanceTest\PerformanceTest64.exe" DEBUGMODE
0.000s - Date: 12/28/17 19:35:03
0.156s - HORZRES - 1280 VERTRES - 768
0.156s - LOGPIXELSY - 96 LOGPIXELSX - 96 DPIScale - 1.000000
0.156s - DEBUG: Opening splash window
5.117s - DEBUG: UTF8StringToWChar string truncated (FCBGA1224/FCPGA932nm -> FCBGA1224/FCPGA)
5.304s - DEBUG: Init CD Burner
5.413s - DEBUG: Retrieving Computer Name
5.413s - DEBUG: Retrieving OS Name
5.694s - DEBUG: Retrieving Graphics Info
9.142s - Video adapters: iNumDD 2
9.142s - Video adapter 0: bDisplay: 1 szDeviceDescription: ATI ES1000 szDriverVersion: 8.240.50.5000 : Memory: 67108864
9.142s - Monitor 0:1 1280x768x32 60Hz (Primary monitor)
9.142s - Video adapter 1: bDisplay: 0 szDeviceDescription: szDriverVersion: : Memory: 0
9.142s - DEBUG: Retrieving USB Info

SysInfoLog =

0.000s - SysInfo: SysInfo v1.0 Build: 1132
5.413s - SysInfo: OS1: 2 6.0.6001 Service Pack 1
5.554s - SysInfo: OS2: 2 6.0.6001 Service Pack 1 3 1 0
5.616s - SysInfo: Operating System: Windows Server 2008 Server Standard Edition (full installation) Service Pack 1 build 6001 (64-bit)
5.694s - SysInfo: Video: \\.\DISPLAY1, ATI ES1000, PCI\VEN_1002&DEV_515E&SUBSYS_31FB103C&REV_02, 5, \Registry\Machine\System\CurrentControlSet\Control \Video\{55DBBD24-805C-4F42-AB02-7DDEA77FF969}\0000
5.772s - SysInfo: GetVideoInfoFromRegistry : System\CurrentControlSet\Control\Video\{55DBBD24-805C-4F42-AB02-7DDEA77FF969}\0000
5.834s - SysInfo: 41 0 54 0 49 0 20 0 45 0 53 0 31 0 30 0 30 0 30 0 20 0 28 0 30 0 78 0 35 0 31 0 35 0
5.990s - SysInfo: 45 0 29 0 0 0
6.100s - SysInfo: Binary: ATI ES1000 (0x515E)
6.131s - SysInfo: 49 0 6e 0 74 0 65 0 72 0 6e 0 61 0 6c 0 20 0 44 0 41 0 43 0 28 0 33 0 35 0 30 0 4d 0
6.178s - SysInfo: 48 0 7a 0 29 0 0 0
6.240s - SysInfo: Binary: Internal DAC(350MHz)
6.302s - SysInfo: 42 0 4b 0 2d 0 41 0 54 0 49 0 20 0 56 0 45 0 52 0 30 0 30 0 38 0 2e 0 30 0 30 0 35 0
6.365s - SysInfo: 2e 0 30 0 32 0 38 0 2e 0 30 0 30 0 31 0 0 0
6.396s - SysInfo: Binary: BK-ATI VER008.005.028.001
6.443s - SysInfo: Failed to read qwMemorysize, trying Memorysize : ATI ES1000
6.521s - SysInfo: szDeviceID PCI\VEN_1002&DEV_515E&SUBSYS_31FB103C&REV_02 : tmpKeyID 0000
6.552s - SysInfo: Opened SYSTEM\CurrentControlSet\Enum\PCI\VEN_1002&DEV_515 E&SUBSYS_31FB103C&REV_02
6.614s - SysInfo: All: Enum 4&1712a4e7&0&18F0
6.724s - SysInfo: Count 0: 0000
6.802s - SysInfo: Enum 4&1712a4e7&0&18F0
6.848s - SysInfo: Open service SYSTEM\CurrentControlSet\services\ati2mtag\Enum
6.926s - SysInfo: Enum value 0
6.989s - SysInfo: Found match
7.051s - SysInfo: VideoReg: 0 ATI ES1000, ati2dvag, 67108864, , PCI\VEN_1002&DEV_515E&SUBSYS_31FB103C&REV_02\4&171 2a4e7&0&18F0
7.129s - SysInfo: TransformDesc: szChipType ATI ES1000 (0x515E) szDesc ATI ES1000 numComputeUnits 0
7.176s - SysInfo: TransformDesc: matched 0 device ID
7.223s - SysInfo: TransformDesc: lastMatched -1
7.270s - SysInfo: Video: \\.\DISPLAYV1, RDPDD Chained DD, , 8, \Registry\Machine\System\CurrentControlSet\Control \Video\{DEB039CC-B704-4F53-B43E-9DD4432FA2E9}\0000
7.316s - SysInfo: Filtered out: RDPDD Chained DD
7.363s - SysInfo: Video: \\.\DISPLAYV2, RDP Encoder Mirror Driver, , 2097160, \Registry\Machine\System\CurrentControlSet\Control \Video\{42cf9257-1d96-4c9d-87f3-0d8e74595f78}\0000
7.722s - SysInfo: Filtered out: \\.\DISPLAYV2
7.769s - SysInfo: Video: \\.\DISPLAYV3, RDP Reflector Display Driver, , 2097160, \Registry\Machine\System\CurrentControlSet\Control \Video\{b043b95c-5670-4f10-b934-8ed0c8eb59a8}\0000
7.800s - SysInfo: Filtered out: \\.\DISPLAYV3
7.831s - SysInfo: Video: , , , 0,
7.909s - SysInfo: TransformDesc: szChipType szDesc numComputeUnits 0
7.940s - SysInfo: TransformDesc: matched 0 device ID
7.972s - SysInfo: TransformDesc: lastMatched -1
8.050s - SysInfo: Save monitor: Monitor 1: 1280x768x32 60Hz (Primary monitor)
8.096s - SysInfo: iNumberMonitors: 1
8.190s - SysInfo: Monitor: PCI\VEN_1002&DEV_515E&SUBSYS_31FB103C&REV_02
8.268s - SysInfo: Num monitors: 1 - 0
8.346s - SysInfo: Num monitors: 2 - 0
8.393s - SysInfo: Num monitors: 3 - 0
8.455s - SysInfo: Num monitors: 4 - 0
8.486s - SysInfo: Num monitors: 5 - 0
8.533s - SysInfo: Num monitors: 6 - 0
8.549s - SysInfo: Num monitors: 7 - 0
8.627s - SysInfo: Num monitors: 8 - 0
8.689s - SysInfo: Num monitors: 9 - 0
8.736s - SysInfo: Num monitors: 10 - 0
8.783s - SysInfo: Num monitors: 11 - 0
8.845s - SysInfo: Num monitors: 12 - 0
8.876s - SysInfo: Num monitors: 13 - 0
8.939s - SysInfo: Num monitors: 14 - 0
9.001s - SysInfo: Num monitors: 15 - 0
9.048s - SysInfo: AMD ADL not found
9.079s - SysInfo: GetVideoInfo GPU nVIDIA check
9.142s - SysInfo: USB Devices
9.220s - SysInfo: USB HC dev: \\.\HCD0
9.266s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0003
9.329s - SysInfo: USB HC driver key device: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
9.454s - SysInfo: USB Hub: RootHub
9.625s - SysInfo: USB HC dev: \\.\HCD1
9.688s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0004
9.766s - SysInfo: USB HC driver key device: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
9.875s - SysInfo: USB Hub: RootHub
9.953s - SysInfo: USB HC dev: \\.\HCD2
10.031s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0005
10.078s - SysInfo: USB HC driver key device: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
10.218s - SysInfo: USB Hub: RootHub
10.296s - SysInfo: USB HC dev: \\.\HCD3
10.405s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0006
10.655s - SysInfo: USB HC driver key device: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
10.748s - SysInfo: USB Hub: RootHub
10.904s - SysInfo: USB HC dev: \\.\HCD4
10.967s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0007
11.060s - SysInfo: USB HC driver key device: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
11.107s - SysInfo: USB Hub: RootHub
11.123s - SysInfo: USB HC dev: \\.\HCD5
11.185s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0009
11.232s - SysInfo: USB HC driver key device: Standard Universal PCI to USB Host Controller
11.248s - SysInfo: USB Hub: RootHub

[David (PassMark)]

Were those the full logs?
If not can you EMail us the logs.

Looks like it stopped during the collection of system information, in particular the USB drives. Do you have any USB devices connected, except mouse & keyboard.

[wswank]

ok. Yes, Those are the complete logs. There are no attached USB at all. The device is a remote server and no USB is attached. Just deleted ALL USB devices and the software came up as expected. Thanks!!

[David (PassMark)]

Glad you sorted it out. Just to help others can you elaborate what you mean by "deleted all USB devices"?

[wswank]

Yes, The server is an ILO remote server with no used USB devices. Go to Device Manager and expand "Universal Serial Bus Controllers" and for ALL device here, Right Click and "Uninstall" and Click OK. Eventually all will be removed as well as "Universal Serial Bus Controller".