PerformanceTest version 9 OpenCL issue

[DexV]

AMD Ryzen 3 2200G and Ryzen 2400G unable to perform OpenCL Test.

But managed to run luxmark.info Benchmark test.

Please verify either is a bug for PreformanceTest version 9 or not.

Thanks

[David (PassMark)]

No it is not a bug.

Likely you haven't got the correct drivers loaded.

[DexV]

David,

I don't think so. Since we capable to run cine benchmark and Luxmark OpenCL benchmark.

Please verify it. Thanks

[David (PassMark)]

What was the error message?
Does it run the DirectCompute part of the test?
Do you have multiple video cards in the machine?
From the Advanced test window, select "GPU compute" and try manually running just the OpenCL test.

[DexV]

Dear David,

Manually run, it open then closed back directly, even i adjust to maximum test time.

[Tim (PassMark)]

Could you please launch PerformanceTest in debug mode, https://www.passmark.com/support/ptdebug.htm, try to launch the OpenCL test and then email us a copy of the log files that are generated.

[DexV]

Hi Tim,

Please refer the Debuglog you requested.

Thanks

[Tim (PassMark)]

Thanks, it looks like the OpenCL test might be crashing just as it starts.
It looks like there are some newer drivers available than the ones you are using (release a few days ago), could you please update to the latest video driver and see if that fixes the problem.

[DexV]

Hi Tim,

After update, the issue still remained as the same failure.

[David (PassMark)]

In the last few days the 2200G was tested with the PerformanceTest V9 OpenCL test and no problems were found.

Drivers used were: AMD Radeon Software Adrenalin Edition v18.10.1 & v18.12.3 (the latest).

What version are you using? Your log showed Windows Driver Version 24.20.13019.1008 (which corresponds to Radeon Software Adrenalin Edition 18.9.3)

So on a clean system with current drivers it does work. So the problem might be something special about your setup (resolution, monitors, other graphics cards installed, etc..) or might be due to some other 3rd party software causing problems.