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V8 just hangs on loading at splash screen

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  • V8 just hangs on loading at splash screen

    Using V8 on W7 x64, the program just hangs at the splash screen. It doesn't lockup, it just sits.
    No activity is shown in Task Manager. It only shows the process, nothing in the applications tab.

    My original video card died. I substituted a spare Geforce 6200 PCI card until I get a decent replacement (loaded the most recent driver).
    I wasn't able to install the original AMD/ATI drivers since the card is unusable. I don't see why that would/should be a problem. I did re-install the program, but no difference.

    Are any W7 services required that may not be running to run the program?

  • #2
    Can you run PerformanceTest in debug mode and send us the log.

    Details about debug mode can be found here.
    http://www.passmark.com/support/ptdebug.htm

    Comment


    • #3
      Safemode worked. Debugg mode did finally load the program after two to three minutes, here are the two files. I'll reload the SM Bus driver (AMD).
      Why so many 'USB' entries??

      0.000s - SysInfo: SysInfo v1.0 Build: 1055
      0.359s - SysInfo: OS1: 2 6.1.7601 Service Pack 1
      0.359s - SysInfo: OS2: 2 6.1.7601 Service Pack 1 1 1 0
      0.359s - SysInfo: Operating System: Windows 7 Service Pack 1 build 7601 (64-bit)
      0.375s - SysInfo: Video: \\.\DISPLAY1, NVIDIA GeForce 6200 , PCI\VEN_10DE&DEV_0221&SUBSYS_167919F1&REV_A1
      0.375s - SysInfo: 47 0 65 0 46 0 6f 0 72 0 63 0 65 0 20 0 36 0 32 0 30 0 30 0 0 0
      0.375s - SysInfo: String: GeForce 6200
      0.375s - SysInfo: 49 0 6e 0 74 0 65 0 67 0 72 0 61 0 74 0 65 0 64 0 20 0 52 0 41 0 4d 0 44 0 41 0 43 0
      0.375s - SysInfo: 0 0
      0.375s - SysInfo: String: Integrated RAMDAC
      0.375s - SysInfo: 56 0 65 0 72 0 73 0 69 0 6f 0 6e 0 20 0 35 0 2e 0 34 0 34 0 2e 0 61 0 32 0 2e 0 31 0
      0.375s - SysInfo: 30 0 2e 0 36 0 31 0 0 0
      0.375s - SysInfo: String: Version 5.44.a2.10.61
      0.375s - SysInfo: Video: NVIDIA GeForce 6200 , nvd3dumx,nvd3dum, 268435456, 9.18.13.783
      0.375s - SysInfo: Video: \\.\DISPLAY2, NVIDIA GeForce 6200 , PCI\VEN_10DE&DEV_0221&SUBSYS_167919F1&REV_A1
      0.375s - SysInfo: 47 0 65 0 46 0 6f 0 72 0 63 0 65 0 20 0 36 0 32 0 30 0 30 0 0 0
      0.375s - SysInfo: String: GeForce 6200
      0.375s - SysInfo: 49 0 6e 0 74 0 65 0 67 0 72 0 61 0 74 0 65 0 64 0 20 0 52 0 41 0 4d 0 44 0 41 0 43 0
      0.375s - SysInfo: 0 0
      0.375s - SysInfo: String: Integrated RAMDAC
      0.375s - SysInfo: 56 0 65 0 72 0 73 0 69 0 6f 0 6e 0 20 0 35 0 2e 0 34 0 34 0 2e 0 61 0 32 0 2e 0 31 0
      0.375s - SysInfo: 30 0 2e 0 36 0 31 0 0 0
      0.375s - SysInfo: String: Version 5.44.a2.10.61
      0.375s - SysInfo: Video: NVIDIA GeForce 6200 , nvd3dumx,nvd3dum, 268435456, 9.18.13.783
      0.375s - SysInfo: Video: \\.\DISPLAYV1, RDPDD Chained DD,
      0.375s - SysInfo: Video: \\.\DISPLAYV2, RDP Encoder Mirror Driver,
      0.375s - SysInfo: Video: \\.\DISPLAYV3, RDP Reflector Display Driver,
      0.375s - SysInfo: Video: , ,
      0.375s - SysInfo: USB Devices
      0.375s - SysInfo: USB HC dev: \\.\HCD0
      0.390s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0005
      0.390s - SysInfo: USB HC driver key device: Standard OpenHCD USB Host Controller
      0.390s - SysInfo: USB Hub: RootHub
      0.406s - SysInfo: USB Device detected: 0, Standard OpenHCD USB Host Controller, 1, Logitech USB Keyboard
      0.406s - SysInfo: USB Device: Logitech USB Keyboard
      0.421s - SysInfo: USB Device detected: 0, Standard OpenHCD USB Host Controller, 2, USB Optical Mouse
      0.421s - SysInfo: USB Device: USB Optical Mouse
      0.437s - SysInfo: USB Device detected: 0, Standard OpenHCD USB Host Controller, 3, Canon i560 (SN: 301Q6
      0.437s - SysInfo: USB Device: Canon i560 (SN: 301Q6
      0.437s - SysInfo: USB HC dev: \\.\HCD1
      0.437s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0002
      0.453s - SysInfo: USB HC driver key device: Standard Enhanced PCI to USB Host Controller
      0.453s - SysInfo: USB Hub: RootHub
      0.453s - SysInfo: USB HC dev: \\.\HCD2
      0.453s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0006
      0.453s - SysInfo: USB HC driver key device: Standard OpenHCD USB Host Controller
      0.453s - SysInfo: USB Hub: RootHub
      0.453s - SysInfo: USB HC dev: \\.\HCD3
      0.453s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0003
      0.468s - SysInfo: USB HC driver key device: Standard Enhanced PCI to USB Host Controller
      0.468s - SysInfo: USB Hub: RootHub
      0.484s - SysInfo: USB Device detected: 3, Standard Enhanced PCI to USB Host Controller, 1, Atech Flash. PRO-IX (SN: 73346185542
      0.484s - SysInfo: USB Device: Atech Flash. PRO-IX (SN: 73346185542
      0.484s - SysInfo: USB HC dev: \\.\HCD4
      0.484s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0001
      0.499s - SysInfo: USB HC driver key device: Standard OpenHCD USB Host Controller
      0.499s - SysInfo: USB Hub: RootHub
      0.499s - SysInfo: USB HC dev: \\.\HCD5
      0.499s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0007
      0.515s - SysInfo: USB HC driver key device: Standard OpenHCD USB Host Controller
      0.515s - SysInfo: USB Hub: RootHub
      0.515s - SysInfo: USB HC dev: \\.\HCD6
      0.515s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0004
      0.531s - SysInfo: USB HC driver key device: Standard Enhanced PCI to USB Host Controller
      0.531s - SysInfo: USB Hub: RootHub
      0.531s - SysInfo: USB HC dev: \\.\HCD8
      0.531s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0020
      0.531s - SysInfo: USB HC driver key device: ASMedia XHCI Controller
      0.546s - SysInfo: USB Hub: RootHub
      0.546s - SysInfo: USB HC dev: \\.\HCD9
      0.546s - SysInfo: USB HC driver key: {36fc9e60-c465-11cf-8056-444553540000}\0019
      0.546s - SysInfo: USB HC driver key device: ASMedia XHCI Controller
      0.546s - SysInfo: USB Hub: RootHub
      0.546s - SysInfo: USB3.0 HC: 0
      0.546s - SysInfo: USB3.0 HC: \\?\pci#ven_1002&dev_4396&subsys_43961849&rev_00#3 &267a616a&0&92#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.562s - SysInfo: USB3.0 HC: 1
      0.562s - SysInfo: USB3.0 HC: \\?\pci#ven_1002&dev_4396&subsys_43961849&rev_00#3 &267a616a&0&9a#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.577s - SysInfo: USB3.0 HC: 2
      0.577s - SysInfo: USB3.0 HC: \\?\pci#ven_1002&dev_4396&subsys_43961849&rev_00#3 &267a616a&0&b2#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.624s - SysInfo: USB3.0 HC: 3
      0.624s - SysInfo: USB3.0 HC: \\?\pci#ven_1002&dev_4397&subsys_43971849&rev_00#3 &267a616a&0&90#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.624s - SysInfo: USB3.0 HC: 4
      0.624s - SysInfo: USB3.0 HC: \\?\pci#ven_1002&dev_4397&subsys_43971849&rev_00#3 &267a616a&0&98#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.640s - SysInfo: USB3.0 HC: 5
      0.640s - SysInfo: USB3.0 HC: \\?\pci#ven_1002&dev_4397&subsys_43971849&rev_00#3 &267a616a&0&b0#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.671s - SysInfo: USB3.0 HC: 6
      0.687s - SysInfo: USB3.0 HC: \\?\pci#ven_1002&dev_4399&subsys_43991849&rev_00#3 &267a616a&0&a5#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.702s - SysInfo: USB3.0 HC: 7
      0.702s - SysInfo: USB3.0 HC: \\?\pci#ven_1b21&dev_1042&subsys_10421849&rev_00#4 &11e7f7e8&0&0048#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.718s - SysInfo: USB3.0 HC: 8
      0.718s - SysInfo: USB3.0 HC: \\?\pci#ven_1b21&dev_1042&subsys_10421849&rev_00#4 &3227b39c&0&0050#{3abf6f2d-71c4-462a-8a92-1e6861e6af27}
      0.733s - SysInfo: USB Devices: 4
      0.000s - DEBUG: Starting...
      0.000s - DEBUG: PerformanceTest 8.0 build 1031 64-Bit
      0.000s - DEBUG OS: Windows 7 Service Pack 1 build 7601 (64-bit)
      0.000s - DEBUG Path: C:\Users\Administrator\Documents\PassMark\Performa nceTest\PerfTestLog.txt
      0.000s - DEBUG Command line: "C:\Program Files\Performance Test V8 Portable\PerformanceTest64.exe" DEBUGMODE
      0.000s - Date: 04/14/14 06:26:17
      0.000s - DEBUG: Opening splash window
      0.016s - DEBUG: Init Preferences
      0.047s - DEBUG: UTF8StringToWChar string truncated
      0.063s - DEBUG: UTF8StringToWChar string truncated
      0.094s - DEBUG: UTF8StringToWChar string truncated
      0.094s - DEBUG: UTF8StringToWChar string truncated
      0.109s - DEBUG: UTF8StringToWChar string truncated
      0.141s - DEBUG: UTF8StringToWChar string truncated
      0.156s - DEBUG: UTF8StringToWChar string truncated
      0.203s - DEBUG: UTF8StringToWChar string truncated
      0.203s - DEBUG: UTF8StringToWChar string truncated
      0.250s - DEBUG: UTF8StringToWChar string truncated
      0.250s - DEBUG: UTF8StringToWChar string truncated
      0.265s - DEBUG: UTF8StringToWChar string truncated
      0.312s - DEBUG: UTF8StringToWChar string truncated
      0.312s - DEBUG: UTF8StringToWChar string truncated
      0.328s - DEBUG: Init CD Burner
      0.359s - DEBUG: Retrieving Computer Name
      0.359s - DEBUG: Retrieving OS Name
      0.375s - DEBUG: Retrieving Graphics Info
      0.375s - DEBUG: Retrieving USB Info
      0.733s - DEBUG: Creating main window
      0.749s - DEBUG: Updating Baseline List
      0.811s - DEBUG: Finished updating Baseline List
      0.999s - DEBUG PERF: Initialize3DEnvironment
      Last edited by videobruce1; Apr-14-2014, 10:34 AM.

      Comment


      • #4
        The logs don't seem to be complete. You said the load time was a (very slow) 2 minutes, but the logs only cover less than 1 second. Can you E-Mail us the complete files.

        Comment


        • #5
          That was where the program hung and waas ended by myself before I discovered it did fi9nally load.

          The next line in the SystemInfo file is after what was posted above is;
          "155.081s - SysInfo: Enter SysInfoDll_GetPartitionInfo"

          The next line in the PerfTest is;
          "105.410s - DEBUG: Checking language and local"

          I'll e-mail those files instead of posting them here since the one file is huge.

          Comment


          • #6
            That should be enough detail to look into (and hopefully fix) the problem.
            We are coming into the Easter break here, so any fix will likely be after Easter now.

            Comment

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