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In case someone else comes across the same issue:
Hardware:
Intel Core i5-12600K
UHD Graphics 770 + GeForce RTX 5070 Ti video cards
nVidia Driver version: 572.70
Windows 11 Professional Edition build 26100
4 x 16GB RAM.
Symptoms:
Following the upgrade of the video card from an older AMD 6750 XT, to a nVidia 5070 Ti, the system was unstable and crashed running PerformanceTest 2D and 3D tests.
A install of the latest nvidia drivers was done when the 5070TI was installed.
These tests caused a crash.
2D Graphics: Image Rendering
2D Graphics: Direct 2D SVG
3D Graphics: DirectX 10
Crash dumps were produced for each crash. All the crashes were, ExceptionCode: c0000005 (Access violation), which is one of the most vague, but also the most common errors. Access violation can be both a software and hardware fault.
Crash dumps
Detailed analysis of multiple crash dumps & stack traces always showed a crash in d3d11.dll. (The DirectX 11, graphics library DLL)
Example 1:
Example 2:
Solution:
Various tests were run. But in the end the solution was deleting the nVidia drivers and doing a second install.
Customer later said the initial driver install was done in parallel with major Windows update. There is no real reason for this not to work, but it seems something was corrupted or inconsistent. Re-installing the video drivers immediately fixed all the various crashes.
Hardware:
Intel Core i5-12600K
UHD Graphics 770 + GeForce RTX 5070 Ti video cards
nVidia Driver version: 572.70
Windows 11 Professional Edition build 26100
4 x 16GB RAM.
Symptoms:
Following the upgrade of the video card from an older AMD 6750 XT, to a nVidia 5070 Ti, the system was unstable and crashed running PerformanceTest 2D and 3D tests.
A install of the latest nvidia drivers was done when the 5070TI was installed.
These tests caused a crash.
2D Graphics: Image Rendering
2D Graphics: Direct 2D SVG
3D Graphics: DirectX 10
Crash dumps were produced for each crash. All the crashes were, ExceptionCode: c0000005 (Access violation), which is one of the most vague, but also the most common errors. Access violation can be both a software and hardware fault.
Crash dumps
Detailed analysis of multiple crash dumps & stack traces always showed a crash in d3d11.dll. (The DirectX 11, graphics library DLL)
Example 1:
Code:
d3d11!C10and11Resource<ID3D11Texture2D1,ID3D10Texture2D>::GetType d2d1!DrawingContext::CreateBitmapFromDxgiSurface+0 x48d d2d1!D2DDeviceContextBase<ID2D1DeviceContext7,ID2D 1DeviceContext7,null_type>::CreateBitmapFromDxgiSurface+0xee PerformanceTest64+0x25fdef
Code:
d3d11!CLayeredObject<CClassLinkage>::CContainedObject::QueryInterface+0x8 PerformanceTest64+0x29c2c8 0x32f6a2a8 0x23e1ebd8 0x705bbc0 NvPresent64+0x8d86c
Various tests were run. But in the end the solution was deleting the nVidia drivers and doing a second install.
Customer later said the initial driver install was done in parallel with major Windows update. There is no real reason for this not to work, but it seems something was corrupted or inconsistent. Re-installing the video drivers immediately fixed all the various crashes.