'No operations reported in timeoout period'

[Michael]

Please give me some suggestion for below error issue , what debug action should I do ？ There is no error when the test under Windows XP Professional SP2 /Windows Vista Ultimate build 6000 and Burn-in V5.3 Build 1014 .

Test Time : 24hrs

Test environment :

Windows XP Professional SP3
Windows Vista Ultimate SP1

Burn-in V5.3 Build 1014
Error：
1.'Stop working' under Windows Vista Ultimate SP1
2.'No operations reported in timeoout period'
sound ：1 error
video playback: 1 error

Burn-in V5.3 Build 1019
Error:
'No operations reported in timeoout period'
sound ：1 error
video playback: 1 error
2D Graphics : 1 error
Disk : 1 error

Burn-in V5.3 Build 1020
Error:
'No operations reported in timeoout period'
sound ：1 error
video playback: 1 error
2D Graphics : 1 error
Disk : 1 error

Burn-in V5.3 Build 1021
'No operations reported in timeoout period'
2D Graphics : 0 Operationns
video playback: 2~3 error

[Michael]

all the error issue is happened at a random rate , not 100%.

MB Chipset : X48/P35/X38/P965/G31/G43/P45/P43/C73 etc.

[Ian (PassMark)]

Michael,

Can you please email me a log file with Preferences->Logging, with period logging set to 1 minute.

The email address is:
help [at] passmark [dot] com

Regards,
Ian

[Michael]

Ian,

FYR!

This test is on my office PC, error issue is almost like this , all test item is loading to 100% , and only one disk with only one partition , and one ODD with data disk .


BurnInTest V5.3 Pro 1021
Logging detail level: Normal
******************
SYSTEM INFORMATION
******************
Computer Name: YDC-DQACT-130
Date: 06/11/08 14:04:33
Operating system: Windows XP Professional Service Pack 2 build 2600
Number of CPUs: 1 (2 Core(s)/CPU, 1 Logical(s)/Core)
CPU manufacturer: GenuineIntel
CPU type: Intel(R) Core(TM)2 Duo CPU @ 3.00GHz
CPU features: MMX SSE SSE2 SSE3 DEP PAE
CPU1 speed: 2999.8 MHz
CPU L2 Cache: 4 MB
RAM: 2046 MB
Video card: NVIDIA GeForce 9600 GT (Resolution: 1680x1050x32)
Disk drive: Model SAMSUNG HD300LJ (Size: 279.5GB)
Disk drive: Model ST3250310AS (Size: 232.9GB)
Disk drive: Model ST3300822AS (Size: 279.5GB)
Optical drive: YB5951C EZW222Q SCSI CdRom Device

**************
RESULT SUMMARY
**************
Test Start time: Wed Jun 11 14:02:47 2008
Test Stop time: Wed Jun 11 14:03:54 2008
Test Duration: 000h 01m 07s
Test Name Cycles Operations Result Errors Last Error
CPU - Maths 29 14.701 Billion PASS 0 No errors
CPU - SIMD 21 15.500 Billion PASS 0 No errors
Memory (RAM) 0 652 Million PASS 0 No errors
2D Graphics 0 0 FAIL 1 No operations reported in timeout period
3D Graphics 0 767 PASS 0 No errors
Disk (C: ) 6 27.853 Million PASS 0 No errors
CD/DVD (L 1 15.705 Million PASS 0 No errors
Sound 0 0 FAIL 1 No operations reported in timeout period
Network 1 19009 101 Million PASS 0 No errors
Video Playback 0 0 FAIL 1 No operations reported in timeout period
TEST RUN FAILED
******************
DETAILED EVENT LOG
******************
LOG NOTE: 2008-06-11 14:02:47, Status, Main Tests started
LOG NOTE: 2008-06-11 14:02:48, 3D Graphics, 3D test starting: Duty cycle = 100. Test on primary monitor (0). (x,y) = (0,800). WxH = 300x200.
LOG NOTE: 2008-06-11 14:03:01, Video, Video test starting: Duty cycle = 100. Test on primary monitor (0). (x,y) = (310,800). WxH = 300x200.
WARNING : 2008-06-11 14:04:00, 2D Graphics, No operations reported in timeout period
WARNING : 2008-06-11 14:04:00, Sound, No operations reported in timeout period
WARNING : 2008-06-11 14:04:00, Video Playback, No operations reported in timeout period
LOG NOTE: 2008-06-11 14:04:00, Status, Test run stopped

[Ian (PassMark)]

I was actually after a log that included period interim results every 1 minute. See Preferences->Logging, set Logging interval to 1 minute.

The log you posted tells me that the 2D, Sound and Video Playback tests did not start. In this case it could be that you ran a short 1 minute test and these tests simply did not start. The 3D test can take some time to start, and this delays the start of a number of tests. Can you please run a 5 minute test with Preferences->Logging, set Logging interval to 1 minute, and post the result.

Thanks.
Ian.

[Michael]

Ian,

Thanks for your debug method ! I will test some project ,and send it to you later.

Some more information for you.

The error almost happened at have testing about 5~6 hrs ,and our standard is 24 hrs no error. But there is only one error during the whole test, and the only one error often happen at 'Sound' or '2D Graphics' or 'Video Playback'

Our VGA Driver is NV 175.16 and ATi 8-5

[Ian (PassMark)]

I look forward to your email.

I don't understand your statement:
"The error almost happened at have testing about 5~6 hrs ,and our standard is 24 hrs no error. But there is only one error during the whole test, and the only one error often happen at 'Sound' or '2D Graphics' or 'Video Playback'"

Could you please re-phrase it.

Regards,
Ian

[Michael]

Sorry for my bad english.

I mean during the whole 24hrs test process there is only one error ,and the only one error should be a 'Sound' or '2D Graphics' or 'Video Playback' error , and the error occurred at have testing about 5 hours

[Michael]

Test total time : 24 hrs

Fail Item : 'Sound' or '2D Graphics' or 'Video Playback'

Fail times: 1

Fail occur time: at about 5 hour


I think this will be better

[Michael]

Hi Ian,

Can you tell me how long the 'timeout period' defined in Burn-in program ?

[Michael]

Ian,

Is this change 'operation watchdog timer' cause my test fail ? In other words , is this a crash between our driver/OS and your test soft ?


Release 5.3 build 1018, 16/April/2008

• Added an operation watchdog timer for all tests. In rare cases, a single test can stop in the operating system - i.e. there is a problem in the operating system/ device driver that prevents control being returned to the BurnInTest for that test. This was added for specialized serial port hardware that could lockup after several hours of testing.

[Michael]

Ian,

Below is the last night test log , and it show error at 'Test Duration: 000h 25m 00s '

PassMark BurnInTest Log file - http://www.passmark.com
================================================== ======
BurnInTest V5.3 Pro 1022
Logging detail level: Normal
******************
SYSTEM INFORMATION
******************
Computer Name: YDC-DQACT-130
Date: 06/12/08 17:42:25
Operating system: Windows XP Professional Service Pack 2 build 2600
Number of CPUs: 1 (2 Core(s)/CPU, 1 Logical(s)/Core)
CPU manufacturer: GenuineIntel
CPU type: Intel(R) Core(TM)2 Duo CPU @ 3.00GHz
CPU features: MMX SSE SSE2 SSE3 DEP PAE
CPU1 speed: 2999.8 MHz
CPU L2 Cache: 4 MB
RAM: 2046 MB
Video card: NVIDIA GeForce 9600 GT (Resolution: 1680x1050x32)
Disk drive: Model SAMSUNG HD300LJ (Size: 279.5GB)
Disk drive: Model ST3250310AS (Size: 232.9GB)
Disk drive: Model ST3300822AS (Size: 279.5GB)
Optical drive: YB5951C EZW222Q SCSI CdRom Device
******************
DETAILED EVENT LOG
******************
LOG NOTE: 2008-06-12 17:42:25, Status, PassMark BurnInTest V5.3 Pro 1022
LOG NOTE: 2008-06-12 17:42:29, Status, Main Tests started
LOG NOTE: 2008-06-12 17:42:29, 3D Graphics, 3D test starting: Duty cycle = 100. Test on primary monitor (0). (x,y) = (0,800). WxH = 300x200.
LOG NOTE: 2008-06-12 17:42:38, Video, Video test starting: Duty cycle = 100. Test on primary monitor (0). (x,y) = (310,800). WxH = 300x200.
LOG NOTE: 2008-06-12 17:43:28, Status, Activity event 1
****************************************
RESULT SUMMARY - INTERIM PERIODIC REPORT
****************************************
Test Start time: Thu Jun 12 17:42:28 2008
Current time: Thu Jun 12 17:43:28 2008
Test Duration: 000h 01m 00s
Test Name Cycles Operations Result Errors Last Error
CPU - Maths 26 11.743 Billion PASS 0 No errors
CPU - SIMD 20 13.388 Billion PASS 0 No errors
Memory (RAM) 0 504 Million PASS 0 No errors
2D Graphics 0 215 PASS 0 No errors
3D Graphics 1 3705 PASS 0 No errors
Disk (C: ) 22 95.846 Million PASS 0 No errors
CD/DVD (L 0 26.536 Million PASS 0 No errors
Sound 0 1.036 Million PASS 0 No errors
Network 1 15736 125 Million PASS 0 No errors
Video Playback 2 31 PASS 0 No errors
******************
DETAILED EVENT LOG
******************
LOG NOTE: 2008-06-12 17:44:28, Status, Activity event 2
****************************************
RESULT SUMMARY - INTERIM PERIODIC REPORT
****************************************
Test Start time: Thu Jun 12 17:42:28 2008
Current time: Thu Jun 12 17:44:28 2008
Test Duration: 000h 02m 00s
Test Name Cycles Operations Result Errors Last Error
CPU - Maths 54 21.273 Billion PASS 0 No errors
CPU - SIMD 40 23.971 Billion PASS 0 No errors
Memory (RAM) 0 845 Million PASS 0 No errors
2D Graphics 0 816 PASS 0 No errors
3D Graphics 4 9093 PASS 0 No errors
Disk (C: ) 41 179 Million PASS 0 No errors
CD/DVD (L 0 59.275 Million PASS 0 No errors
Sound 0 2.128 Million PASS 0 No errors
Network 1 28854 230 Million PASS 0 No errors
Video Playback 7 88 PASS 0 No errors



****************************************
RESULT SUMMARY - INTERIM PERIODIC REPORT
****************************************
Test Start time: Thu Jun 12 17:42:28 2008
Current time: Thu Jun 12 18:06:28 2008
Test Duration: 000h 24m 00s
Test Name Cycles Operations Result Errors Last Error
CPU - Maths 685 287 Billion PASS 0 No errors
CPU - SIMD 513 338 Billion PASS 0 No errors
Memory (RAM) 6 9.160 Billion PASS 0 No errors
2D Graphics 6 6550 PASS 0 No errors
3D Graphics 57 115949 PASS 0 No errors
Disk (C: ) 54 278 Million PASS 0 No errors
CD/DVD (L 0 799 Million PASS 0 No errors
Sound 6 22.888 Million PASS 0 No errors
Network 1 383272 3.066 Billion PASS 0 No errors
Video Playback 50 612 PASS 0 No errors
******************
DETAILED EVENT LOG
******************
WARNING : 2008-06-12 18:06:28, 2D Graphics, No operations reported in timeout period
WARNING : 2008-06-12 18:06:28, Video Playback, No operations reported in timeout period
LOG NOTE: 2008-06-12 18:07:28, Status, Activity event 25
****************************************
RESULT SUMMARY - INTERIM PERIODIC REPORT
****************************************
Test Start time: Thu Jun 12 17:42:28 2008
Current time: Thu Jun 12 18:07:28 2008
Test Duration: 000h 25m 00s
Test Name Cycles Operations Result Errors Last Error
CPU - Maths 713 302 Billion PASS 0 No errors
CPU - SIMD 535 355 Billion PASS 0 No errors
Memory (RAM) 6 9.477 Billion PASS 0 No errors
2D Graphics 6 6550 FAIL 1 No operations reported in timeout period
3D Graphics 60 120681 PASS 0 No errors
Disk (C: ) 55 284 Million PASS 0 No errors
CD/DVD (L 0 834 Million PASS 0 No errors
Sound 7 23.858 Million PASS 0 No errors
Network 1 400538 3.204 Billion PASS 0 No errors
Video Playback 50 612 FAIL 1 No operations reported in timeout period

[Ian (PassMark)]

The watchdog timer is 8 minutes in BurnInTest v5.3.1022.

If you email the whole file that would help, as there is information that you have not included that I am interested in.
help [at] passmark [dot] com

The most likely casue is a call to the operating system has hung and the test thread has stopped, in our past investigations of this problem, it has been a device driver/hardware problem. The watchdog timer was specifically added for a test hang on a call to a serial port function with a hardware error.

Regards,
Ian

[Michael]

Ian，

Thanks for your reply , and is this issue is a driver bug ？How we can fix it ?

[Ian (PassMark)]

I didn't say it was a device driver problem. I said it could be. It could be a device driver, Operating system or hardware problem.

You can update the device drivers in question: sound card, graphics card, directX and the video codecs for the video files you are using.

Does the problem still occur if you run these tests separately?
Run 3 tests:
1) Sound only
2) Video Playback only
3) 2D only

Do you only find this problem on a single PC type, CPU type, graohics card type?
What rate are you finding this error, 1 in 10 systems?

If you want to know more, send me this information and the log file I asked for and maybe we can add some additional debug logging to BurnInTest.

Regards,
Ian Robinson