2D Graphics Errors - What is this?

[Berrepoot]

Hi all,

One of my friends is having problems with his pc. I did a fresh Windows XP install because he had a few viruses
After the installation everything looked ok but the day after his pc shut down unexpected, it happened several times so something must be wrong. So I ran BurnInTest on the PC. All the tests were succesfull except for the 2D Graphics.
Can someone tell me what this means (excactly)? I asume it's his graphics card, and the log says something about the memory so I suppose it is the RAM-memory on his graphics card that is corrupt?
If this is true, can this be fixed or does he need to buy a need graphics card?

(Sorry for the spelling (or other) mistakes but I'm not very good at English)

Grtz and thx in advance!

[David (PassMark)]

What was the exact error message in the log?

There are many reasons that a PC might shut down, bad video ram (if that is what you are seeing) would not normally cause a shutdown.

Does the PC crash with a blue screen, or some other error?

[Berrepoot]

Here is a part of the log-file:

PassMark BurnInTest Log file  -  http://www.passmark.com
========================================================

BurnInTest V5.3 Pro 1034
Logging detail level: Normal

******************
SYSTEM INFORMATION
******************
Computer Name: PCGERT

Date: 11/19/08 22:50:18
Operating system: Windows XP Professional  Service Pack 3 build 2600
Number of CPUs: 1
CPU manufacturer: GenuineIntel
CPU type: Intel(R) Pentium(R) 4 CPU 2.66GHz
CPU features: MMX SSE SSE2 PAE 
CPU1 speed: 2667.1 MHz
CPU L2 Cache: 512 KB (L3 Cache: 0 KB)
RAM: 511 MB
Video card: NVIDIA GeForce4 Ti 4200 with AGP8X (Microsoft Cor (Resolution: 1024x768x16)
Disk drive: Model ST3120022A (Size: 111.8GB)
Optical drive: LITE-ON DVDRW SOHW-1653S
Optical drive: JLMS DVD-ROM LTD-165H


**************
RESULT SUMMARY
**************
Test Start time: Wed Nov 19 21:42:49 2008 
Test Stop time: Wed Nov 19 22:42:53 2008
Test Duration: 001h 00m 04s 

Test Name                   Cycles   Operations      Result Critical  Serious   Warning   Information
              CPU - Maths   769      69.927 Billion  PASS   0         0         0         0         
               CPU - SIMD   818      89.853 Billion  PASS   0         0         0         0         
             Memory (RAM)   14       6.306 Billion   PASS   0         0         0         0         
              2D Graphics   10       10811           FAIL   0         428       0         0         
              3D Graphics   24       49517           PASS   0         0         0         0         
       Disk (C:  WINDOWS)   4        3.489 Billion   PASS   0         0         0         0         
              CD/DVD (J:)   0        0               FAIL   0         597       0         0         
              CD/DVD (K:)   0        0               FAIL   0         598       0         0         
                    Sound   14       35.401 Million  PASS   0         0         0         0         
                  Printer   6        36312           FAIL   0         0         1         0         
                Network 1   127      1.018 Million   PASS   0         0         0         0         
TEST RUN FAILED

******************
DETAILED EVENT LOG
******************
...
LOG NOTE: 2008-11-19 22:26:01, 2D Graphics, 16 Bit ==> Offset 0x0: Expected 0xaaaa: Read 0x0
SERIOUS    : 2008-11-19 22:26:01, 2D Graphics, Video memory corruption
LOG NOTE: 2008-11-19 22:26:01, 2D Graphics, 16 Bit ==> Offset 0x0: Expected 0xaaaa: Read 0x0
SERIOUS    : 2008-11-19 22:26:01, 2D Graphics, Video memory corruption
LOG NOTE: 2008-11-19 22:26:01, 2D Graphics, 16 Bit ==> Offset 0x0: Expected 0xaaaa: Read 0x0
...
SERIOUS    : 2008-11-19 22:26:44, 2D Graphics, Video memory corruption
LOG NOTE: 2008-11-19 22:26:44, 2D Graphics, 16 Bit ==> Offset 0x0: Expected 0xaaaa: Read 0x0
SERIOUS    : 2008-11-19 22:26:44, 2D Graphics, Video memory corruption
LOG NOTE: 2008-11-19 22:26:44, 2D Graphics, 16 Bit ==> Offset 0x0: Expected 0xaaaa: Read 0x0
SERIOUS    : 2008-11-19 22:26:44, 2D Graphics, Video memory corruption
LOG NOTE: 2008-11-19 22:26:44, 2D Graphics, 16 Bit ==> Offset 0x0: Expected 0xaaaa: Read 0x0
SERIOUS    : 2008-11-19 22:26:44, 2D Graphics, Video memory corruption
LOG NOTE: 2008-11-19 22:26:44, 2D Graphics, 16 Bit ==> Offset 0x0: Expected 0xaaaa: Read 0x0
TE: 2008-11-19 22:42:56, Status, Test run stopped
...

The CD/DVD Readers/Writers are broken so I knew the results were not going to be good for those. But I was hoping the rest would be ok
Today we noticed the pc sometimes shuts down while booting, so I think it must be the hardware. Can someone give me some detailed information based on the log-file?

Thx!

[David (PassMark)]

See this old post regarding the video memory corruption error.

As mentioned above, you can't conclude this is the cause of the shutdowns. This video memory problem might have been in the PC since day it was made.

Other things to check include, overheating, power supply, if the case if full of dust, if you have the latest device drivers, etc..

[Berrepoot]

Thank you very much for the quick responses "Mr. passmark" . I'll open the case tonight and have a look at all the dust I just did a fresh install and used the latest drivers so I suppose this doesn't cause the problem, it must be related to the hardware (I think).

Thx again and keep on going with BurnInTest, I love it!