BIT 6 Build 1030 64-bit 3D Test Failure

[MrPisky]

Hello, I've just purchased the BurnIn and Performance Test combo and I find that I cannot run the BIT 3D test at all, either by itself or any other configuration, without crashing BIT.

I have an ATI Radeon 4350 Card with support for DirectX 10.1. I ran DxDiag and everything checks out ok and have also updated the ATI Catalyst drivers as of today with no improvement. Performance Test seems to have no issues reporting on 3D functions, but BIT crashes every time.

I've read the FAQ and see there are issues with "low end" GPU's crashing under DX9, but this card is rated for DX 10.1 and Performance Test has no issue reporting on the 3D capabilities....any workaround or just be satisfied with the 2D tests?

Thanks!

MrPisky

[Ian (PassMark)]

Can you please check the Windows event viewer, for application events, for the error level event the shows the BurnInTest error and send me the details.

Thanks.

[MrPisky]

Thanks for the reply, Ian.

Just to clarify in case I misstated... it is ONLY the 3D module that is causing the crash. If I deselect 3D, then BIT runs fine. But if I engage 3D test in any fashion, the app crashes. I re-ran BIT this morning to reproduce the error and this was the result in the Win Event Log:


---------------------1st Log Item------------------------------------------------
Log Name: Application
Source: Application Error
Date: 6/2/2011 12:19:46 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *********
Description:
Faulting application name: bit.exe, version: 6.0.1030.0, time stamp: 0x4dbe534f
Faulting module name: bit.exe, version: 6.0.1030.0, time stamp: 0x4dbe534f
Exception code: 0xc0000005
Fault offset: 0x0000000000182a1f
Faulting process id: 0x1ac0
Faulting application start time: 0x01cc2140cf7b8dd8
Faulting application path: C:\Program Files\BurnInTest\bit.exe
Faulting module path: C:\Program Files\BurnInTest\bit.exe
Report Id: 21054996-8d34-11e0-a0d1-0025b30a07a1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-02T16:19:46.000000000Z" />
<EventRecordID>16345</EventRecordID>
<Channel>Application</Channel>
<Computer>*********</Computer>
<Security />
</System>
<EventData>
<Data>bit.exe</Data>
<Data>6.0.1030.0</Data>
<Data>4dbe534f</Data>
<Data>bit.exe</Data>
<Data>6.0.1030.0</Data>
<Data>4dbe534f</Data>
<Data>c0000005</Data>
<Data>0000000000182a1f</Data>
<Data>1ac0</Data>
<Data>01cc2140cf7b8dd8</Data>
<Data>C:\Program Files\BurnInTest\bit.exe</Data>
<Data>C:\Program Files\BurnInTest\bit.exe</Data>
<Data>21054996-8d34-11e0-a0d1-0025b30a07a1</Data>
</EventData>
</Event>


------------------------------2nd Log Item-------------------------------------
Log Name: Application
Source: Windows Error Reporting
Date: 6/2/2011 12:19:57 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: *********
Description:
Fault bucket 37309798, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bit.exe
P2: 6.0.1030.0
P3: 4dbe534f
P4: bit.exe
P5: 6.0.1030.0
P6: 4dbe534f
P7: c0000005
P8: 0000000000182a1f
P9:
P10:

Attached files:
C:\Users\*********\AppData\Local\Temp\WERC6CB.tmp. WERInternalMetadata.xml

These files may be available here:
C:\Users\*********\AppData\Local\Microsoft\Windows \WER\ReportArchive\AppCrash_bit.exe_7ba8d85114c3c7 11b036902e7a1fe42095fff9_1413f26d

Analysis symbol:
Rechecking for solution: 0
Report Id: 21054996-8d34-11e0-a0d1-0025b30a07a1
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-02T16:19:57.000000000Z" />
<EventRecordID>16346</EventRecordID>
<Channel>Application</Channel>
<Computer>*********</Computer>
<Security />
</System>
<EventData>
<Data>37309798</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>bit.exe</Data>
<Data>6.0.1030.0</Data>
<Data>4dbe534f</Data>
<Data>bit.exe</Data>
<Data>6.0.1030.0</Data>
<Data>4dbe534f</Data>
<Data>c0000005</Data>
<Data>0000000000182a1f</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\*********\AppData\Local\Temp\WERC6CB.tmp. WERInternalMetadata.xml</Data>
<Data>C:\Users\*********\AppData\Local\Microsoft\W indows\WER\ReportArchive\AppCrash_bit.exe_7ba8d851 14c3c711b036902e7a1fe42095fff9_1413f26d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>21054996-8d34-11e0-a0d1-0025b30a07a1</Data>
<Data>0</Data>
</EventData>
</Event>


I'm running Win7 Home Prem SP1, 16GB RAM, AMD Phenom II X4 910, HP Pavillion Elite e9220y w/Foxconn Aloe v1.01 mobo and ATI Radeon 4350 in PCIe X16 slot.

[Ian (PassMark)]

We have created a 64-bit version of BurnInTest to debug this issue. Could you please try it:
http://passmark.com/ftp/bitpro_x64.6.0.1030.0003.exe

If this does not stop the crash, please send me a level 2 trace file of just the 3D test running.

Thanks.

[MrPisky]

I installed the trial version and it crashes just like the other 1030 build. So, I'll need to rerun it with just the 3D test. However, we're leaving today for a camping trip, so it will be a week or so before I can come back to you with results.

I'm happy to help resolve the issue with testing, but I'm not familiar with a "level 2 trace file". I tried to research it, but can't find any reference that seems to fit what we're dealing with here. Is that some type of output from the Windows Event Viewer or another log file, perhaps generated by your debug BIT version?

Thanks for your assistance! Will check back in a few days.

[David (PassMark)]

A level 2 trace file is a option from the logging preferences window in BurnInTest.

The vast majority of crashes in the video test are device driver bugs, or bad hardware (e.g. overheating)

[MrPisky]

Ok, thanks for the info. I got back home and re-ran the test. I am building another system and removed the 16GB GSkill memory chips from the machine that is failing the BIT test to be used in my new build. After putting my OLD 8GB Hynix memory back into this machine, the 3D test no longer crashes BIT. However, I'm 99.9% certain that my dual monitor setup is the primary culprit. I can now run and pass the 3D test on a SINGLE monitor, but the test gets "interrupted" when I hook up monitor #2.

I ran a level 2 trace file for both configurations, single and dual monitor. If you really think it's worth the effort and information, I can reinstall my 16GB memory back into this box and see if I still get a failure...your call.

File attachments are blocked on this forum. How do I deliver the log files...they were saved in HTML by default?

[David (PassMark)]

You can E-mail us any files you have.

[MrPisky]

Done, thank you for your kind assistance!

[MrPisky]

Just sent you another email with actual .trace files this time. The problem seems to be gone from the first machine, but is now showing up on new build. Could be the GSkill Ripjaws RAM which I moved from the original machine to the new build. However, it has not failed an overnight run of Memtest86+ v4.20. Might need to test it longer, but 16GB takes a looooong time to get through a single pass.

Btw...the crash occurs on the new machine exactly like the previous one...almost immediately after starting the test. And there were no dump files created in the MyDocs\Passmark\BurnIn Test directory.