Collecting System Information - takes a long time

[paule]

Hi,
I'm trying to set up and run some tests, nothing special, just disk, memory, cpu with very little configuration change from what you see. Once you press go I get the 'Collecting system information' dialog with the recommendation to wait until it has finished collecting. I did leave it collecting and left the server for 15 mins whilst I ran a test. I came back to the server and it was still collecting system information.
When I press continue the tests start up and run fine.

The server is a new Proliant Win2008R2 with 128GB RAM

Has anyone got any idea what could be wrong or are there any logs I can look at to see for myself?
Thanks
Paul

[Tim (PassMark)]

You can launch BurnInTest with the command line parameter "-u" to put it into debug mode, this will create a debug.trace file, and another timestamped .trace file when the test begins, in the users documents folder (eg C:\Users\Test\Documents\PassMark\BurnInTest).

If you send us a copy of these files we might be able to identify which part of system information process is causing the issue.

[paule]

Thanks Tim. I have the logs ready zipped up but don't seem to have any permissions to add attachments. I have looked through all the settings but cannot see anywhere I can enable them - can you help?

[David (PassMark)]

You can E-mail them to us.

[paule]

Thanks David, I have just sent an email with the attachments.