CPU core temperatures missing in HTML Cert file on some PCs

[olivero]

Hi all, I'm new to Passmark, but we will use it for a project. After doing some tests I noticed that on one PC the temperatures of the CPU cores are missing in the cert HTML file, while on a different PC (tested witht the same usb boot device) they are present in the cert file. In the detailed non-cert file (without cert in the name) they are present for both PCs.
Since we parse these files, I prefer the way the temperatures are displayed in the cert file (in a table with columns for each temperature) whereas in the detailed file, the values are in the same cell.

So I would like to get the CPU core temperatures always in the cert file, does anyone know how to achieve that? Or the prefered option would be, that I can change the format of the temperatures in the non-cert file to a table with columns for each temperature.
Your help is greatly appreciated!
Best olivero

[David (PassMark)]

Is it possible to Email us, or Post the two certificates?

[olivero]

Here is a printscreen of the two cert files:

[David (PassMark)]

For some CPUs there is a temperature sensor per core.
For other CPUs there is only a single temperature sensor available for the whole package.

Are you sure you are seeing per core temperature for the 9500E elsewhere in the software?

[olivero]

Yes, see the attached file and also in the csv...

[Simon (PassMark)]

Can you check that temperature sources are selected properly in the preferences window?


Also can you check that CPU core temperatures are being shown in the temperature tab?

[olivero]

Thank you that fixed our problem, the CPU core temperatures were not selected.
Best Oliver