An error occured during the DX12 3D test

[JustinW]

We met problem when running burn-in on 3D test
Please refer below attached file
Could you share some suggestion?
Thanks

[Richard (PassMark)]

From the logs,

+623.203s - ERROR: Asteroids::Present pNode->mCopyCommandQueue->Signal HRESULT (0x887a0005) Device removed reason (0x887a0007)
+623.234s - DEBUG: DX12 Render call failed - code: -2005270523

Error code -2005270523 (0x887a0007 dxgi_error_device_reset) is a fairly common fault in 3D applications such as games. It means the device was removed from the system. i.e. likely it was a hardware failure. It looks like the video card driver may have crashed or stopped responding correctly at this point, try updating your GPU drivers.

[JustinW]

HI Richard
Thanks for your update.
We did install the latest driver 2024/2/1 release GFX-31.0.101.2127
We still duplicate issue on this version.
Attached log for your reference. And please help to check if any suggestion for our situation.
Thanks

[Richard (PassMark)]

SERIOUS: 2024-03-09 22:36:47, 3D Graphics, An error occured during the DX12 3D test
LOG NOTE: 2024-03-09 22:36:47, 3D Graphics, Unexpected error running DirectX 12 Test. Error Number 0x887A0005 (-2005270523)
LOG NOTE: 2024-03-09 22:36:47, 3D Graphics, The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
LOG NOTE: 2024-03-09 22:36:47, 3D Graphics, DXGI_ERROR_DEVICE_REMOVED (0x887a0005) - Device Removed reason: DXGI_ERROR_DEVICE_RESET (0x887a0007)

Something is causing the "Device to be removed". Which might mean video card failed or video card device driver crashed.

Try...
... lowering the load.
... running only the 3D by itself.

Test Start time: Fri Mar 8 08:20:26 2024
Current time: Sun Mar 10 04:12:30 2024
Test Duration: 043h 52m 04s
Temperature CPU 0 average (Min/Current/Max): 91.8C / 99.2C / 103.0C
Temperature CPU 0 core 0 (Min/Current/Max): 92.0C / 98.0C / 103.0C
Temperature CPU 0 core 1 (Min/Current/Max): 92.0C / 100.0C / 103.0C
Temperature CPU 0 core 2 (Min/Current/Max): 91.0C / 100.0C / 103.0C
Temperature CPU 0 core 3 (Min/Current/Max): 92.0C / 99.0C / 103.0C

Cannot identify the machine specs from the logs, but you are running at some high temperatures. Make sure your system has adequate cooling.

[JustinW]

Hi Richard
Thanks for your update
By lower the loading , attached setting for test loading screenshot
Could you share the setting loading what you suggest?
Thanks

[Richard (PassMark)]

For long duration testing it is not surprisingly to see a single 3D failure. This could be as simple as the monitor turning off or some screen popup that interrupts the 3D test. BurnInTest just reports when running the 3D test, the device was removed/lost. BurnInTest will start the test again after a duration and if it is able to acquire the device, then the test resumes.

Did you try running the 3D test by itself?

Could you share the setting loading what you suggest?

https://www.passmark.com/support/bur...uty_cycles.php