Failed to re-enumerate USB3.0 plug

[Mark_Huang]

Hi David (PassMark),

I found another issue with BurnIn test v11. I think it could be a similar issue.
In BurnIn test v11, there is a new optional test(Enumeration Test) in USB test setting.

I have tried three platforms.(Intel® Xeon® D-1746TER Processor, AMD V2000, Intel® Core™ i5-1335UE Processor)
No matter with or without USB hub, all three platforms can meet the issue.
=> Once three or more USB3 loopback are connected, below errors tend to occur easily.



We are trying to get the data by protocol analyzer. But the file size would be very big. Is there a way to upload it?
Thanks.

Besides I found a weird behavior during the test running.
After entering Enumeration Loop phase, the middle S/N may be changed from time to time.(refer to below figures)
Is it normal?

It could happen below display. 2 of 3 becomes the same as 3 of 3.


https://vimeo.com/manage/videos/1092700462/811f904d5b

[Mark_Huang]

Hi David (PassMark),

I captured the data with error (Data packet transmission failed) during Enumeration Loop test.
Please download it from https://www.dropbox.com/scl/fi/swsjq...=hbseac4o&dl=0
I was using Total Phase Beagle USB 5000 to capture the data.
Please download its software (Data Center Software) to view the data.

[David (PassMark)]

We tried to download the file, but it's locked on Dropbox (so we don't have access to the file at the moment).

We'll attempt to reproduce the problem anyway.

[Mark_Huang]

We tried to download the file, but it's locked on Dropbox (so we don't have access to the file at the moment).

We'll attempt to reproduce the problem anyway.

Yes, I didn't set it open for all.
Please click the button "Request access". I will approve it.

[Simon (PassMark)]

Hi David (PassMark),

I found another issue with BurnIn test v11. I think it could be a similar issue.
In BurnIn test v11, there is a new optional test(Enumeration Test) in USB test setting.

I have tried three platforms.(Intel® Xeon® D-1746TER Processor, AMD V2000, Intel® Core™ i5-1335UE Processor)
No matter with or without USB hub, all three platforms can meet the issue.
=> Once three or more USB3 loopback are connected, below errors tend to occur easily.

We are trying to get the data by protocol analyzer. But the file size would be very big. Is there a way to upload it?
Thanks.

Besides I found a weird behavior during the test running.
After entering Enumeration Loop phase, the middle S/N may be changed from time to time.(refer to below figures)
Is it normal?

It could happen below display. 2 of 3 becomes the same as 3 of 3.

https://vimeo.com/manage/videos/1092700462/811f904d5b

We were able to reproduce the issue - can you give below build a try which should address this:
https://www.passmark.com/downloads/t...dbg_250617.exe

[Mark_Huang]

Hi Simon (PassMark),

Thanks for your support.

I have tried the debug Build. However it easily happens the BSoD as below.
In some cases, the error screen shows up after opening the program, before any test is executed.


The environment is as below.
Platform: Intel® Xeon® D-1746TER Processor
OS: Windows Server 2019 build 1809

I also tried to re-install a clean OS. It can also meet the error.

[David (PassMark)]

Pretty sure this is not related to the USB changes.

Can you post a debug log (or EMail it to us)
https://www.passmark.com/support/bitdebug.php

[Simon (PassMark)]

Hi Simon (PassMark),

Thanks for your support.

I have tried the debug Build. However it easily happens the BSoD as below.
In some cases, the error screen shows up after opening the program, before any test is executed.

The environment is as below.
Platform: Intel® Xeon® D-1746TER Processor
OS: Windows Server 2019 build 1809

I also tried to re-install a clean OS. It can also meet the error.

Can you give this build a try:
https://www.passmark.com/downloads/t...dbg_250618.exe