Need Urgent Help for SMARTDisk Dll issue

[faisal shaikh]

Hi,
Me facing a error for smartdisk.dll on my system its Stating that the SMart is not Enabled but i have check that device is SMART enabled and BIOS SMART feature is also enabled,then also getting an Error "SMART enabled devices found."below are the details of the system and log for the same. Please it urgent can any one help me out???

Windows 7 Professional with 64bit.
DIsk Interface Type:- IDE(Support SMART)


SmartDll: 04:09:43 15-Jan-2011 - SmartDisk DLL SDK v1.0 Build: 1009
SmartDll: 04:09:43 15-Jan-2011 - SmartDll_Init ok
SmartDll: 04:09:43 15-Jan-2011 - Drive #0 not detected
SmartDll: 04:09:43 15-Jan-2011 - Drive #1 not detected
SmartDll: 04:09:43 15-Jan-2011 - CSMARTInfo::GetPhysicalDeviceID[2782]: Disk Number = 0, Number of extents = 1
SmartDll: 04:09:43 15-Jan-2011 - Fixed drive found, C:\, phyID = 0
SmartDll: 04:09:43 15-Jan-2011 - GetDiskFreeSpaceEx succeeded. Volume "C:" capacity: 466834 MB
SmartDll: 04:09:43 15-Jan-2011 - Drive #2 detected, "C: [Local Drive]"
SmartDll: 04:09:43 15-Jan-2011 - CSMARTInfo::GetPhysicalDeviceID[2782]: Disk Number = 0, Number of extents = 1
SmartDll: 04:09:43 15-Jan-2011 - Fixed drive found, D:\, phyID = 0
SmartDll: 04:09:43 15-Jan-2011 - GetDiskFreeSpaceEx succeeded. Volume "D:" capacity: 9993 MB
SmartDll: 04:09:43 15-Jan-2011 - Drive #3 detected, "D: [Local Drive]"
SmartDll: 04:09:43 15-Jan-2011 - Drive #4 detected, "E: [CD/DVD]"
SmartDll: 04:09:43 15-Jan-2011 - Drive #5 not detected
SmartDll: 04:09:43 15-Jan-2011 - Drive #6 not detected
...
SmartDll: 04:09:43 15-Jan-2011 - Drive #25 not detected
SmartDll: 04:09:43 15-Jan-2011 - GetSMARTInfoNT()
SmartDll: 04:09:43 15-Jan-2011 - Drive 0:
SmartDll: 04:09:43 15-Jan-2011 - Drive 1:
SmartDll: 04:09:43 15-Jan-2011 - Drive 2:
SmartDll: 04:09:43 15-Jan-2011 - Number of extent: 1
SmartDll: 04:09:43 15-Jan-2011 - Opened.
SmartDll: 04:09:43 15-Jan-2011 - DeviceIoControl(IOCTL_DISK_GET_DRIVE_GEOMETRY) succeeded. Device #2 capacity: 476937 MB
SmartDll: 04:09:43 15-Jan-2011 - DFP_GET_VERSION failed.
SmartDll: 04:09:43 15-Jan-2011 - Drive 3:
...
SmartDll: 04:09:43 15-Jan-2011 - Drive 25:
SmartDll: 04:09:43 15-Jan-2011 - 0 SMART enabled devices found.
SmartDll: 04:09:43 15-Jan-2011 - SmartDll_Init[3483]: err!=0 (err = 1)

[David (PassMark)]

My guess would be that the IDE controller doesn't support SMART (or its device driver doesn't).

Is is really old IDE or is it SATA?
Is the controller on the motherboard or a separate PCI/PCI-E card.
Or is it something like a USB to IDE converter?

[faisal shaikh]

Need Urgent Help for SMARTDisk Dll issue

Hi Passmark,


It is IDE & it support SMART and we are using IDE controllers "NVDIA cForce Serial ATA Controller its on motherboard i guess & we are not using any USB to IDE Converter... now wht esle we can check & find the solution for the same.

[David (PassMark)]

we are using IDE controllers "NVDIA cForce Serial ATA Controller its on motherboard i guess

It would be better if you didn't guess and actually checked what the situation is and what hardware is being used.

[faisal shaikh]

Need Urgent Help for SMARTDisk Dll issue

Its Confirm that we are using IDE controllers "NVDIA cForce Serial ATA Controller its on motherboard. now wht we can do..?

[David (PassMark)]

As far as I know there is no such thing as"NVDIA cForce". At least I couldn't find any information about it. Maybe you are confused?

But regardless, if it doesn't work and SMART compatibility is claimed it is most likely a device driver issue.

[faisal shaikh]

Smart

is it possible to take in
account the differentiate of HDD and SSD SMART monitoring?

[David (PassMark)]

Diskcheckup can report if the drive is a SSD.

Check the RPM of the drive (media rotation rate field).

[faisal shaikh]

Smart

SSD was purchased about a month ago and S.M.A.R.T errors.
>(196) - The remapping on the HDD has increased, please check the HDD
>for surface test.
>(197) - The permanently nonzero raw value of this attribute indicates a
>poor quality of the disk surface.
Is this correct for SSD?

[wonderwrench]

Are you by chance using the Nvidia storage controller drivers? If so from my experience they are problematic. I would suggest using the native windows 7 storage controller driver if not already doing so and see what happens.

Bill

[David (PassMark)]

>(196) - The remapping on the HDD has increased, please check the HDD
>for surface test.
>(197) - The permanently nonzero raw value of this attribute indicates a
>poor quality of the disk surface.

These messages aren't from any of our software. And they aren't SMART errors. They are just someone's interpretation of the SMART values.

[wonderwrench]

These messages aren't from any of our software. And they aren't SMART errors. They are just someone's interpretation of the SMART values.

I was under the impression that smart was not working correctly. I stand corrected.

Bill