Determine which component issue

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  • simonOfAllTrades
    Junior Member
    • Nov 2020
    • 4

    #1

    Determine which component issue

    Hello,

    I recently built a new PC, have been experiencing many BSOD at random times with random error codes each time. I decided to do fresh install of windows and drivers, but no luck. So I ran memtest86 on both ram sticks in A2 and B2 (motherboard recommended slots). I received 1 error (1 bit) in test 7 during a 4 pass test. Then I tried testing individual ram and slots with results in the table below:
    Number of Errors Slot A2 Slot B2
    Stick 1 0+0=0 0+0=0
    Stick 2 2+0=2 0+0=0
    I ran the 4 pass test twice for each permutation of single slotted ram. Interestingly, only the first set of tests yielded errors for stick 2 in slot A2. So my suspicions are that either Stick 2 is faulty or slot A2 is faulty, however I don't know which is actually (or both). Do I need more tests? I could also try to get an exchange with the retailer for the same ram/mobo and test those sticks/mobo. What are my best next steps?

    Ram: G.skill 3200 2x8GB
    Mobo: Asus Prime B550M-A Wifi
    CPU: Ryzen 5 3600

    P.S.
    -All the tests were run with DOCP enabled to 3200
    -I did have one bent pin in the CPU that I straightened and fit nicely into the mobo (not sure if this would affect the test)

    Thanks in advance
  • David (PassMark)
    Administrator
    • Jan 2003
    • 11092

    #2
    Sounds like stick 2 might be marginal (right on the edge of working / not working).

    I would confirm that PC is stable if only Stick 1 is used.
    Then replace stick 2 (or the pair of sticks).
    Or if you have lots of time on your hands, try slower clock speeds and / or higher voltages.

    See also
    https://www.memtest86.com/troubleshooting.htm

    Comment

    • simonOfAllTrades
      Junior Member
      • Nov 2020
      • 4

      #3
      Thank you for the advice. I am going to get some new ram and see if this will be an issue.

      Additionally, is it likely that the memory slot of the motherboard A2 is also faulty?

      Comment

      • David (PassMark)
        Administrator
        • Jan 2003
        • 11092

        #4
        RAM sticks are a lot more complex than a socket on a motherboard.
        So when it isn't clear what is to blame the likely hood of it being the RAM is fairly high.

        Comment

        • simonOfAllTrades
          Junior Member
          • Nov 2020
          • 4

          #5
          Good to know! I forgot to ask as well: my bent pin in the CPU, could be a likely cause for memtest errors?

          Comment

          • David (PassMark)
            Administrator
            • Jan 2003
            • 11092

            #6
            If the pin on the CPU was a problem, I would expect more errors.

            Comment

            • simonOfAllTrades
              Junior Member
              • Nov 2020
              • 4

              #7
              That makes sense.

              Update: swapped out ram and ran 3x4 passes with 0 errors total! Looks like the ram was indeed the culprit. Based on your judgement, the CPU is most likely good as well. Thank you David!

              Comment

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