S.M.A.R.T. Data is not visible using DiskCheckup V3.3 (Build 1000)

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  • imjack
    Junior Member
    • Feb 2015
    • 2
    #1

    S.M.A.R.T. Data is not visible using DiskCheckup V3.3 (Build 1000)

    My first post here in this forum, so hello to everyone!!

    On my Gigabyte Z87X-D3H-CF MoBo and running Windows 7 Professional (x64) SP 1 (build 7601) I cannot seem to see any S.M.A.R.T. info of my HDDs, using DiskCheckup. Also the HDD Tune utility does not give any such info.
    However, using CrystalDiskInfo or HDDScan, I get S.M.A.R.T. info.

    What am I missing here?
    Tags: diskcheckup, no-info, problem
    • David (PassMark)
      Administrator
      • Jan 2003
      • 11027
      #2
      What are the specs for the hard drive and how is the hard drive connected to the motherboard (SCSI, SATA, USB, etc..)

        Comment

        • imjack
          Junior Member
          • Feb 2015
          • 2
          #3
          Originally posted by David (PassMark)
          What are the specs for the hard drive and how is the hard drive connected to the motherboard (SCSI, SATA, USB, etc..)
          I have the OS on a Crucial M500SSD1 120GB SSD and
          2 identical Seagate Barracuda ST2000DM001 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s
          All three connected by SATA/600.
          Then I have an external Western Digital WD500AAKS-OOA7B0 500GB in a USB-SATA/300 enclosure.

          As said using CrystalDiskInfo 6.1.14 I get the S.M.A.R.T. info displayed of all the above mentioned hard drives.

            Comment

            • David (PassMark)
              Administrator
              • Jan 2003
              • 11027
              #4
              Could you please run DiskCheck from the command line with the argument DEBUGMODE. This will create a log file named "DiskCheckupLog.txt" in the same directory as DiskCheckup.exe.

              Then send us the log file.

              Are the two Barracuda is RAID?

                Comment

                • critical0
                  Newbie
                  • Dec 2015
                  • 1
                  #5
                  problem retrieving SMART data

                  Having the same problem. DiskCheckup 3.3 build 1000
                  CrystalDiskInfo is displaying SMART info correctly, DiskCheckup does not.
                  I've been checking it against following setups:
                  1) 1HDD
                  2) 1HDD, + 2HDD in RAID 1

                  Screenshot attached.
                  I could not attach log file for DEBUGMODE, system gives me 'Invalid file' error on any attempt to upload .txt file.
                  So I'll just list it:

                  DiskCheckupLog.txt

                  DiskCheckup: 00:34:07 14-???-2015 - ParseCommandLine[5391]: "DEBUGMODE" is a command line argument
                  DiskCheckup: 00:34:09 14-???-2015 - DiskCheckup V3.3 Build: 1000 built with SysInfo v1.0 Build: 1090
                  0.000s - SysInfo: SysInfo v1.0 Build: 1090
                  0.000s - SysInfo: SysInfoDll: 00:34:09 14-0.000s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - 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SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1429]: Num drives detected = 3
                  DiskCheckup: 00:34:09 14-???-2015 - Adding drives to icon list view...
                  0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1439]evice = 0
                  0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1454]evice 0 is NOT SMART
                  0.078s - SysInfo: SysInfoDll: 00:34:09 14-0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1480]: Disk 0

                  ST3750640AS

                  (698.63 GB) is device 0
                  0.078s - SysInfo: SysInfoDll: 00:34:09 14-0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDialog[1253]:GetSystemMetrics(16) = 1858
                  DiskCheckup: 00:34:09 14-???-2015 - InitDialog[1255]:GetSystemMetrics(17) = 1057
                  2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.531s - SysInfo: SysInfoDll: 00:34:11 14-2.531s - SysInfo: SysInfoDll: 00:34:11 14-2.531s - SysInfo: SysInfoDll: 00:34:11 14-
                  Attached Files

                    Comment

                    • David (PassMark)
                      Administrator
                      • Jan 2003
                      • 11027
                      #6
                      The log above isn't in a readable state.

                      Then send us the log file.

                      Also what are the hardware specs of the machine. In particular how is the drive connected to the PC. e.g. USB connection, SATA, etc..

                        Comment

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