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S.M.A.R.T. Data is not visible using DiskCheckup V3.3 (Build 1000)

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  • #1

    S.M.A.R.T. Data is not visible using DiskCheckup V3.3 (Build 1000)

    My first post here in this forum, so hello to everyone!!

    On my Gigabyte Z87X-D3H-CF MoBo and running Windows 7 Professional (x64) SP 1 (build 7601) I cannot seem to see any S.M.A.R.T. info of my HDDs, using DiskCheckup. Also the HDD Tune utility does not give any such info.
    However, using CrystalDiskInfo or HDDScan, I get S.M.A.R.T. info.

    What am I missing here?
    Tags: diskcheckup, no-info, problem
  • #2
    What are the specs for the hard drive and how is the hard drive connected to the motherboard (SCSI, SATA, USB, etc..)

    Comment

    • #3
      Originally posted by David (PassMark) View Post
      What are the specs for the hard drive and how is the hard drive connected to the motherboard (SCSI, SATA, USB, etc..)
      I have the OS on a Crucial M500SSD1 120GB SSD and
      2 identical Seagate Barracuda ST2000DM001 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s
      All three connected by SATA/600.
      Then I have an external Western Digital WD500AAKS-OOA7B0 500GB in a USB-SATA/300 enclosure.

      As said using CrystalDiskInfo 6.1.14 I get the S.M.A.R.T. info displayed of all the above mentioned hard drives.

      Comment

      • #4
        Could you please run DiskCheck from the command line with the argument DEBUGMODE. This will create a log file named "DiskCheckupLog.txt" in the same directory as DiskCheckup.exe.

        Then send us the log file.

        Are the two Barracuda is RAID?

        Comment

        • #5
          problem retrieving SMART data

          Having the same problem. DiskCheckup 3.3 build 1000
          CrystalDiskInfo is displaying SMART info correctly, DiskCheckup does not.
          I've been checking it against following setups:
          1) 1HDD
          2) 1HDD, + 2HDD in RAID 1

          Screenshot attached.
          I could not attach log file for DEBUGMODE, system gives me 'Invalid file' error on any attempt to upload .txt file.
          So I'll just list it:

          DiskCheckupLog.txt

          DiskCheckup: 00:34:07 14-???-2015 - ParseCommandLine[5391]: "DEBUGMODE" is a command line argument
          DiskCheckup: 00:34:09 14-???-2015 - DiskCheckup V3.3 Build: 1000 built with SysInfo v1.0 Build: 1090
          0.000s - SysInfo: SysInfo v1.0 Build: 1090
          0.000s - SysInfo: SysInfoDll: 00:34:09 14-0.000s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.015s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - SysInfo: SysInfoDll: 00:34:09 14-0.031s - 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SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-0.062s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1429]: Num drives detected = 3
          DiskCheckup: 00:34:09 14-???-2015 - Adding drives to icon list view...
          0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1439]evice = 0
          0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1454]evice 0 is NOT SMART
          0.078s - SysInfo: SysInfoDll: 00:34:09 14-0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDevIconList[1480]: Disk 0

          ST3750640AS

          (698.63 GB) is device 0
          0.078s - SysInfo: SysInfoDll: 00:34:09 14-0.078s - SysInfo: SysInfoDll: 00:34:09 14-DiskCheckup: 00:34:09 14-???-2015 - InitDialog[1253]:GetSystemMetrics(16) = 1858
          DiskCheckup: 00:34:09 14-???-2015 - InitDialog[1255]:GetSystemMetrics(17) = 1057
          2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.390s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.515s - SysInfo: SysInfoDll: 00:34:11 14-2.531s - SysInfo: SysInfoDll: 00:34:11 14-2.531s - SysInfo: SysInfoDll: 00:34:11 14-2.531s - SysInfo: SysInfoDll: 00:34:11 14-
          Attached Files

          Comment

          • #6
            The log above isn't in a readable state.

            Then send us the log file.

            Also what are the hardware specs of the machine. In particular how is the drive connected to the PC. e.g. USB connection, SATA, etc..

            Comment

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