New Pc. Poor Performance. CPU Issue

[naro]

Hi everyone,

I just received a brand new computer, after recently running some benchmarks and seeing poor results ( not even 4000 in PCMark Vantage ) in PerformanceTest I'm asking myself if something's wrong or not.



You can see on this picture my PassMark Rating : 787
for an Intel Core2 Quad Q82000 @ 2.33GHz, 4094 MB Ram, Geforce GT130 768MB. However I am worried by the line ' Cores per CPU : 1 ' Shouldn't it be 4 ? Why does it show only 1 when in Device Manager it shows all 4 ?

Also, why do I see only 2 CPU Windows in CPU Usage history in Task Manager ?

Thanks

[David (PassMark)]

Yes a Quad CPU should have 4 cores.
But as PerformanceTest only displays 1 core, and Windows itself only displays 2 in task manager, I think something is wrong.

It would be interesting to get to the bottom of this as we have see about 0.1% of the baseline results sent to us have this same problem. (about 1 in 1000 machines).

We'll post or E-mail you some debugging instructions to at least see why PerformanceTest is only reporting 1 core.

Can you also check in BIOS to see if there is some setting to disable multiple cores.

[Michael (Passmark)]

Can you please follow the instruction on this page for running PT in Debug mode and send us the output so we can have a look.